Karena Lee
Fargo,ND
Summary
Results-oriented Sales Associate with 13 years of retail experience, exceeding sales quotas and recognized for performance. Expertise in customer service, inventory management, and team collaboration, complemented by a foundation in healthcare, including basic life support, prior CNA licensure, and HIPAA compliance, aimed at enhancing patient care and operational efficiency.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Sales Associate
Target
Grand Forks, ND
11.2012 - 06.2026
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis, driving overall store revenue growth.
- Demonstrated effective product knowledge and persuasive selling techniques, achieving monthly sales quotas and increasing customer purchases.
- Contributed to store goals by upselling products and recommending complementary items, resulting in higher average transaction values.
- Provided exceptional customer service by resolving inquiries and complaints promptly, resulting in improved customer satisfaction and repeat business.
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques, enhancing overall sales effectiveness.
- Collaborated with team members to design merchandise displays that enhanced store aesthetics, attracting more customers and increasing sales in targeted areas.
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders, ensuring optimal product availability and reducing stockouts.
- Managed multiple tasks efficiently during busy periods, ensuring high productivity and maintaining service quality.
Education
Some college -
Trade school -
High school diploma or GED -
Skills
- Organizational skills
- New customer acquisition
- Product demonstration
- Product knowledge
- Customer service
- Self-direction
- Merchandising strategies
- Sales presentations
- Store maintenance
- Retail sales experience
- Merchandising display arrangement
- Retail math
- Progress documentation
- Sales environment
- Customer assistance
- Business development
- Retail management
- Microsoft Excel
- Patient interaction
- Office management
- Sales analytics
- Patient room cleaning
- Customer engagement
- Team development
- Supervising experience
- Greeting customers
- Sales
- Visual merchandising
- Technical Proficiency
- Maintaining patient confidentiality
- Writing proficiency
- Instructional materials development
- Phone communication
- Care documentation
- Assistant manager experience
- Product upselling
- Microsoft Outlook
- Call center experience
- Leadership
- Animal handling
- Cleaning
- Deal closing
- Sales closing
- Quality audits
- Project execution
- Microsoft Word
- Patient care
- Planogram implementation
- Computer literacy
- Data collection
- Home health
- Employment & labor law
- Inventory control
- Phone etiquette
- Attention to detail
- Medical data abstraction
- Pricing
- Store layout management
- Cash register
- Presentation software
- Copy machines
- Training & development
- Management
- In-person customer service
- Electronic health records (EHR) management
- Computer operation
- Office experience
- Pet care expertise
- CPR
- Animal restraint
- Medical records
- Customer service
- Computer skills
- Patient rooming
- Fashion retail
- English
- Customer interactions
- Customer engagement
- Acute care
- Medical diagnostic testing
- Cash handling
- Merchandising
- Continuous improvement
- Reservation systems
- Animal care expertise
- POS
- Stocking
- Abbreviated Injury Scale (AIS)
- EMR systems
- Sales achievement
- Presentation preparation
- Diagnostic assistance
- Retail industry sales team management
- Medical appointment scheduling
- Logistics
- Data quality management
- Customer demographics
- Training program design
- Sales leadership
- Assisting medical staff
- Retail selling
- Manual handling
- Product displays
- Intake
- Time management
- Patient treatment
- Customer communication
- Training
- Task prioritization
- Customer records maintenance
- Human resources
- Clerical experience
- Payment processing
- Achieving project delivery timelines
- HIPAA
- Guest services software
- Medical terminology
- Cosmetic sales
- Microsoft PowerPoint
- Team management
- Microsoft Office
- Employee relations
- Google Slides
- Product placement
- Medical software
- Remote training
- Administrative experience
- Travel planning
- Upselling techniques
- Front desk operations
- Mobile devices
- Google Workspace
- Newsletter communication
- Treatment area preparation
- Medical receptionist
- Heavy Lifting
- Healthcare referral management
- Executive administrative support
- Basic life support
- Product features
- Marketing
- Medical administrative support
- Clinical documentation
- Communication skills
- Productivity software
- Clinic experience
- Clean workspace maintenance
- Inventory replenishment
- Customer relationship management
- Customer retention
Personal Information
Driving License: Driver's License
Certification
Driver's License
Timeline
Sales Associate
Target
11.2012 - 06.2026