SHAMEKIA MANUEL
Indianapolis,IN
Summary
Sales and customer service professional with a background in automotive sales, banking, underwriting, and team leadership. Builds customer relationships, identifies needs, supports financing and transactions, and works toward sales goals in fast-paced environments. Known for clear communication, professionalism, and accurate handling of customer and financial information.
Overview
13
13
years of professional experience
Work History
Sales Associate
PLS Auto
10.2023 - Current
- Guided customers through sales process, delivering knowledgeable service and ensuring satisfaction.
- Cultivated positive customer relationships, resulting in increased repeat business and referrals.
- Identify customer needs and recommend products and services that align with those needs.
- Work towards individual and team sales objectives in a fast-paced environment.
- Handle customer questions, concerns, and transactions with professionalism and attention to detail.
- Maintained accurate customer records.
Home Healthcare Aide
Right at Home
01.2023 - 10.2023
- Assisted clients with daily activities while maintaining their dignity, comfort, and independence.
- Delivered compassionate, dependable support to enhance clients' well-being in home healthcare.
- Ensured a safe, supportive environment that promoted clients' comfort and independence.
- Exhibited reliability, patience, professionalism, and strong interpersonal skills to foster trust and rapport with clients.
- Communicated effectively with clients, families, and care teams.
Banker
Huntington Bank
10.2022 - 10.2023
- Delivered professional customer service and guidance on banking products and services to enhance customer satisfaction.
- Identified and matched customers with suitable banking products and services to meet their financial needs.
- Supported customers with account inquiries, transactions, and financial service queries to ensure accurate and timely assistance.
- Built customer relationships through personalized service and effective communication.
- Followed banking procedures, compliance requirements, and security standards.
- Handled sensitive financial information with professionalism and discretion.
Sales Manager
Byrider
01.2021 - 10.2022
- Led sales activities and managed daily operations in an automotive sales environment to enhance customer experience.
- Monitored sales performance and developed actionable strategies to boost overall results.
- Coached and supported sales associates in achieving individual and team objectives.
- Provided leadership and training to sales team members, fostering skill development and team cohesion.
- Worked directly with customers to understand their needs and facilitate vehicle purchases.
- Assisted with negotiations, financing processes, and customer retention.
Assistant Manager
Ray Skillman
07.2020 - 02.2021
- Provided leadership and operational support to the management team.
- Coordinated with sales staff on customer service and sales processes to enhance closing opportunities.
- Aided in maintaining sales performance and achieving dealership objectives through collaborative efforts.
- Supported management in daily dealership operations and sales activities to ensure smooth workflow.
- Helped address customer concerns and resolve issues professionally.
Sales Manager
Byrider
06.2019 - 07.2020
- Oversaw automotive sales activities and coached sales associates to achieve performance goals.
- Trained and inspired sales team members to enhance their sales techniques and engagement.
- Cultivated customer relationships and facilitated seamless vehicle purchasing experiences.
- Assisted with negotiations, financing, and closing sales.
- Maintained a customer-focused approach while working toward dealership objectives.
Underwriter
Byrider Finance
06.2016 - 06.2019
- Analyzed applications and supporting documentation for accuracy and completeness.
- Evaluated customer financial information and credit documentation to identify viable financing opportunities.
- Made informed lending recommendations in accordance with company guidelines.
- Collaborated with sales teams to clarify financing decisions and streamline customer application processes.
- Maintained attention to detail when handling confidential financial information.
- Integrated customer service with company lending policies and risk considerations to enhance client satisfaction.
Senior Sales Associate
Byrider
10.2013 - 04.2016
- Negotiated and closed sales while working toward individual and team goals.
- Guided customers in vehicle selection and navigated them through the automotive sales process to ensure a seamless experience.
- Built strong customer relationships through communication and personalized service.
- Presented financing and vehicle options based on customer needs.
- Conducted follow-ups with customers to foster retention and generate referrals.
- Collaborated with sales associates to enhance team dynamics and share best practices.
Education
Associate Degree - Health Information Technology
ITT Technical Institute
Indianapolis, IN07-2011
Medical Assistant Program
Kaplan College
Indianapolis, IN07-2008
Skills
- Automotive Sales
- Sales & Business Development
- Sales achievement
- Sales leadership
- Sales Leadership
- Negotiation & Closing
- Negotiation
- Customer Relationship Management
- Account Management
- Customer Relations
- Customer Service
- Team Leadership
- Team training
- Communication
- Conflict Resolution
- Problem Solving
- Financial Services
- Underwriting
- Office software
- Relationship Building
Accomplishments
- Employee of the month 2019 with Byrider
Timeline
Sales Associate
PLS Auto
10.2023 - Current
Home Healthcare Aide
Right at Home
01.2023 - 10.2023
Banker
Huntington Bank
10.2022 - 10.2023
Sales Manager
Byrider
01.2021 - 10.2022
Assistant Manager
Ray Skillman
07.2020 - 02.2021
Sales Manager
Byrider
06.2019 - 07.2020
Underwriter
Byrider Finance
06.2016 - 06.2019
Senior Sales Associate
Byrider
10.2013 - 04.2016
Associate Degree - Health Information Technology
ITT Technical Institute
Medical Assistant Program
Kaplan College