Robert James
Land O Lakes
Summary
Results-driven automotive sales professional with extensive experience in internet sales, showroom sales, customer relationship management and dealership operations. Proven ability to build strong customer relationships, exceed sales goals, train team members and deliver exceptional customer experiences. Skilled in CRM management, negotiation, lead generation and closing strategies within fast-paced dealership enviroments.
Overview
14
14
years of professional experience
Work History
Sales Associate
Sun Toyota
Holiday, FL
03.2026 - Current
- Manage internet and showroom customers through the full sales proces
- Build long-term customer relationships through follow- up and personalized service
- Assist customers with financing options, vehicle demonstrations and trace evaluations
- Consistently generate leads through phone outreach, CRM follow-ups and referrals
- Maintain strong product knowledge on new and pre-owned Toyota inventory
- Deliver high customer satisfaction through professional communication and problem resolution
Sales Associate
Ferman Automotive Group
Tampa, FL
04.2024 - 03.2026
- Assisted customers in identifying vehicle needs and preferences
- Build strong customer relationships to generate repeat and referral business
- Manage internet and showroom leads through CRM systems and follow-up strategies
- Conduct vehicle demonstrations, test drives and financing discussions
- Coordinate with finance department to streamline purchasing and loan approval processes
- Maintain deep knowledge of vehicle inventory, pricing and features
- Improve customer satisfaction through personalized recommendations and responsive service
Sales Associate
Jacobs Mitsubishi
Wesley Chapel, FL
01.2024 - 04.2024
- Generated sales through customer engagement, relationship building and product demonstrations
- Resolved customer concerns efficiently while maintaining a professional experience
- Assisted customers with vehicle selection based on needs, lifestyle and budget
- Supported dealership growth through networking and referral generation
Internet Sales Manager/Sales Consultant
Chevrolet Of Wesley Chapel
Wesley Chapel, FL
06.2023 - 12.2023
- Managed internet leads, customer follow-ups and CRM activity daily
- Consistently met monthly sales goals through strategic selling and negotiation techniques
- Trained and mentored new sales associates on product knowledge and closing skills
- Collaborated with finance managers to secure financing solutions from customers
- Enhanced dealership reputation by delivering exceptional customer service
Sales Associate
Germain Toyota of Columbus
Columbus, OH
01.2023 - 03.2023
- Assisted customers through the complete vehicle purchasing process
- Delivered product presentations and maintained strong client relationships
- Helped increase customer satisfaction through responsive communication and service
Internet Sales Manager/Sales Consultant
Jeff Wyler Automotive Family
Canal Winchester, OH
08.2016 - 12.2022
- Led dealership teams while overseeing internet sales and operations and workflow organization
- Managed CRM systems, internet inquires and appointment coordination
- Trained new employees on dealership procedures, sales techniques and customer service standards
- Handled customer escalations and resolved issues effectively
- Directed detailing and reconditioning staff while maintaining operational efficiency
- Developed training materials and onboarding processes for new hires
Customer Service Associate
Kroger
Pickerington, OH
03.2012 - 08.2016
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
- Executed daily cash handling processes with attention to detail and accuracy.
- Delivered customer service in a fast-paced retail environment
- Assisted customers with purchases, rewards programs and product inquires
Education
High School Diploma -
Pickerington Central High School
Pickerington, OH05-2014
Skills
- Automotive Sales
- Internet Sales & Lead Management
- CRM Management
- Customer Relationship Building
- Negotiation & Closing
- Team Leadership & Training
- Fiance Coordination
- Sales Strategy
- Customer Retention
- Verbal & Written Communication
- Upselling Techniques
- Time Management
Accomplishments
- Awarded “Employee of the Month”
- Awarded "Salesman of the Month"
Timeline
Sales Associate
Sun Toyota
03.2026 - Current
Sales Associate
Ferman Automotive Group
04.2024 - 03.2026
Sales Associate
Jacobs Mitsubishi
01.2024 - 04.2024
Internet Sales Manager/Sales Consultant
Chevrolet Of Wesley Chapel
06.2023 - 12.2023
Sales Associate
Germain Toyota of Columbus
01.2023 - 03.2023
Internet Sales Manager/Sales Consultant
Jeff Wyler Automotive Family
08.2016 - 12.2022
Customer Service Associate
Kroger
03.2012 - 08.2016
High School Diploma -
Pickerington Central High School