Tanisha Byrd
Indianola,MS
Summary
Dedicated Customer Service professional with experience in solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cellular Sales Associate/CSR
Cellular South
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier Team Lead/Assistant Manager
Courtyard Blues Bar & Grill
06.2017 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Teller/CSR
Planters Bank & Trust
08.2020 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Daycare Assistant Teacher
Buckaroo Learning Center
01.2019 - 04.2020
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Incorporated music and play into developmentally appropriate activities.
- Kept notes of behavior issues, food served and medications administered to children.
Cashier
Mcdonalds
08.2016 - 02.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained cash drawer of $[Amount] or more per shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Applied Science - Nursing
Mississippi Delta Community College
05.2023
Associate of Arts - Early Childhood Ed.
Coahoma Community Coolege
Clarksdale Ms05.2020
High School Diploma -
Gentry High School
Indianola Ms05.2018
Skills
- Store Opening and Closing
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Customer Account Management
- Issue and Complaint Resolution
- Understanding Customer Needs
- Safety Issues Monitoring
- Customer Service
- Analyzing Profitability
- Database Systems
- Organizational Development
Affiliations
Parent PTO-Carver Elementary School
Certification
- Certified Temp Nurse Aide
- Serve Safe Food Handler
- Jobs for Mississippi Graduates
- Career Readiness Certificate- Silver
Timeline
Cellular Sales Associate/CSR
Cellular South
06.2021 - Current
Teller/CSR
Planters Bank & Trust
08.2020 - 09.2021
Daycare Assistant Teacher
Buckaroo Learning Center
01.2019 - 04.2020
Cashier Team Lead/Assistant Manager
Courtyard Blues Bar & Grill
06.2017 - Current
Cashier
Mcdonalds
08.2016 - 02.2018
Associate of Applied Science - Nursing
Mississippi Delta Community College
Associate of Arts - Early Childhood Ed.
Coahoma Community Coolege
High School Diploma -
Gentry High School
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