SHANA Williams
DETROIT,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Key Holder Supervisor/Sales Associate
L'Oreal Cosmetics
09.2022 - Current
- Supervised daily operations, ensuring high standards of customer service and store presentation.
- Managed inventory processes, including stock replenishment and loss prevention strategies.
- Implemented visual merchandising strategies to enhance product visibility and customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
- Completed store opening and closing procedures.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
Vendor (Independent Contractor)
The Children's Center Of Wayne County
09.2012 - 08.2018
- Managed logistics operations to meet customer expectations and financial standards and policies
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
- Supported instructors by tracking attendance, expenses and facility use and documenting program information
Co Manager
Man Alive
03.2009 - 01.2012
- Led team of 8 direct reports managing over 8 employees
- Completed bi-weekly payroll for 8 employees with Excel, Word and Access
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Performed yearly reviews assessing each employee's performance and developed improvement plans
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Implemented operational strategies and effectively built customer and employee loyalty through incentives and special program
- Maintained cleanliness and organization of retail workspace, working closely with employees to systemize tasks
- Delegated duties daily tasks to employees, streamlining daily progress and efficiency
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
- Discovered areas of improvement by generating daily operational and sales reports
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Promoted positive customer experience through day-to-day supervision and management of retail facility
- Collaborated with assistant managers to open and close retail office, handle large transactions and manage inventory
- Scheduled employees weekly shifts, taking into account customer traffic and employee strengths
- Supervised creation of exciting merchandise displays to catch attention of store customers
Education
Business Management
Davenport University
Warren, MISkills
- Store operations
- Daily reporting
- Sales proficiency
- Inventory monitoring
- Loss prevention strategies
- Front end operations
- Marketing strategy
- Sales leadership
- Superior work ethic
- Analyzing profitability
- Retail operations
- Willingness to learn
Timeline
Key Holder Supervisor/Sales Associate
L'Oreal Cosmetics
09.2022 - Current
Vendor (Independent Contractor)
The Children's Center Of Wayne County
09.2012 - 08.2018
Co Manager
Man Alive
03.2009 - 01.2012
Business Management
Davenport University
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