Risa Anderson
Detroit,MI
Summary
To obtain a position with a company where I can contribute my skills and advance within the company. Willing to relocate: Anywhere Authorized to work in the US for any employer
Experienced with motivational techniques, interpersonal communication, and strategic planning. Utilizes tailored approach to foster individual and team growth. Track record of achieving enhanced performance outcomes through effective coaching methods.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Divisional Coach
Advance America
03.2017 - Current
- Developed tailored training programs to enhance team performance and client engagement.
- Mentored junior coaches, fostering skill development and promoting best practices in coaching methodologies.
- Evaluated coaching strategies, implementing improvements that increased participant satisfaction and retention rates.
- Collaborated with management to align coaching approaches with organizational goals and client needs.
- Analyzed performance metrics to identify areas for improvement, enhancing overall coaching effectiveness.
- Facilitated workshops aimed at skill-building and personal development for both clients and staff members.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
Customer Service Representative, Check N Go
Check N Go
03.2015 - 03.2017
- Process payday loans, Cash checks, Process payments in store, Process debit cards over the phone, Email communication between stores and customers, Day to day audit control, Answering phones, Filing, Cleaning, and Collection
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
AAS - Legal Studies
Kaplan University
Chicago, IL04.2015
Certificate -
Kaplan University
Chicago12.2013
Skills
- Team Building
- Marketing
- Operations
- Training
- Recruiting
- Management Experience
- Sales Experience
- Effective communication
- Personable and friendly
- Team development
- Team motivation
Certification
Driver's License
ASSESSMENTS
- Supervisory Skills: Motivating & Assessing Employees — Proficient
- July 2020
- Motivating others to achieve objectives and identifying improvements or corrective actions.
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ADDITIONAL INFORMATION
- SKILLS
- I HAVE EXTENSIVE AMOUNT OF CUSTOMER SERVICE FROM FULL AND PART TIME JOBS. MANAGEMENT, PAYROLL, COLLECTION, ACCOUNTS PAYABLE/RECEIVABLE, SALES, BILLING, MUTIPHONE, CLEANING, FAXING, EMAILING AND CERTIFIED TO CONDUCT CPR AND FIRST AID. HARD WORKING AND ALWAYS ON TIME.
- SOFTWARE
- COMPUTER TRAINED IN PEACH TREE ACCOUNTING, MICROSOFT WORD, MICROSOFT EXCEL, LOTUS, OUTLOOK EXPRESS, EXPLORER, GOOGLE CHROME, POWERPOINT, SPREADSHEETS, INSTAGRAM, FACEBOOK AND MICHIGAN DATA BASE.
Timeline
Sr. Divisional Coach
Advance America
03.2017 - Current
Customer Service Representative, Check N Go
Check N Go
03.2015 - 03.2017
AAS - Legal Studies
Kaplan University
Certificate -
Kaplan University