MICHAEL RAMSEY
Hurst,TX
Summary
Forward-thinking leader equipped with advanced operational and technical knowledge of AFO. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules, and projects with an organized and detail-oriented mindset, ensuring the successful coordination of resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and enhance team performance. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Well-qualified Training Specialist adept at planning and implementing both onsite and remote training programs. Authoritative and clear communication style, coupled with an enthusiastic approach, allows for effective engagement and inspiration of others.
Overview
17
17
years of professional experience
Work History
Sr Specialist Development Coach
AT&T
04.2022 - Current
- Drove change through quality-oriented strategies to help leaders accomplish goals within their teams.
- Identify areas in need of improvement and assist in implementing strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Established strong working relationships with leaders through consistent communication efforts.
- Support field managers and Associate Directors on performance management and results improvement
- Support 3 Associate Directors, 32 Field Managers
- Assisted AFO with CODE relaunch and Expert Path trial
- Pathfinder Governance Board and Training Team
- Confidence Academy Trainer
- Network with HR to help align the management team for Performance Management
- Assisted with the onboarding of ten new network managers
AT&T Manager Network Services
AT&T
01.2014 - 04.2022
- Volunteered to start new garage location in Granbury, TX
- Lead Safety SME for 4+ years for multiple associate directors
- Service Excellence Award 2017
- Top ten team YTD customer service multiple years
- Improved last direct report team performance from 61% attainment to 91% attainment with focus on quality of work and communication with customers
AT&T Premises Technician
AT&T
10.2007 - 12.2013
- Installation and repair of U-verse services
- Training tech for multiple crews
- Service Excellence Award 2013.
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City, UT01.2027
Skills
- Project Management
- Training Development & Delivery
- Data & Reporting Analysis
- Documentation Management
- Customer Relations
- Root Cause Analysis
- Technical communication
- Problem-Solving
- Time Management
- Data Analysis
- Relationship Building
- Team building
Accomplishments
- Coach and Develop team of thirty-two leaders.
- Collaborated with management team in the implementation and development of Pathfinder Program.
- Achieved leadership success through effectively helping with performance management and communication.
Proud dad, Soccer Ethuasist
Proud Father of two boys that love to play all sports focused on Soccer.
Timeline
Sr Specialist Development Coach
AT&T
04.2022 - Current
AT&T Manager Network Services
AT&T
01.2014 - 04.2022
AT&T Premises Technician
AT&T
10.2007 - 12.2013
Bachelor of Science - Finance
Western Governors University