Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
Generic

Aida Miller

Tracy,USA

Summary

Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.

Overview

14
14
years of professional experience

Work History

Sr. Specialist, Business Development Group

Comcast Cable
10.2021 - Current
  • Create, maintain, run and payout incentives for entire channel
  • Budget management for entire channel
  • Update team newsletter with new processes and business updates
  • Order all collateral for our DXP team
  • POC for WiFi Ready process and procedures
  • Maintain incentive budget for entire channel
  • Participate in finance meetings and discuss forecasting vs budget
  • Run penetration reports and percentage for leaders as needed
  • Set up and organize Toastmasters club for department along with all training
  • Troubleshoot, support and handle any escalations requested by field employees
  • Monitor MDU mailbox with wiring issues and create work orders as needed
  • Create and run stack ranking report for AE team

Sr. Specialist, Indirect, Field Sales Operations

Comcast Cable
01.2020 - 10.2021
  • Troubleshoot, support and handle any escalations requested by field employees
  • Create and maintain reports on sales for Indirect partners
  • Present and explain enhancements on new launches of products and campaigns
  • Incentive administration which includes creatives, reporting and payouts
  • Organize and coordinate team building activities and meetings
  • Maintain and keep department budget for all lines of business
  • Organize and strategize in operational meetings with team to discuss sales
  • Create reports for department as needed by Director and Managers which includes kit sales, site visits, door swing conversion and address checks to sales conversion
  • Order all event giveaways for BOOST doors and CAD stores
  • Participated in Tiger team that created playbook for Indirect department after the reorganization
  • Create and order any sales/marketing creatives for BOOST and CAD partners
  • Support and audit door mapping in Salesforce for our internal employees
  • Budget management for entire channel

Administrative Assistant Network/Tech Ops

Comcast Cable
07.2017 - 01.2020
  • Maintain reports, graphs and metrics by collecting data manually from various programs
  • Manage and maintain budget for Tech Ops and Network departments for Sacramento Valley
  • Organized all meetings and scheduled conference rooms and lunches as needed
  • Create templates for metric grading for quarterly awards and various other reports
  • Travel to assist other FFOs in my area to organize or plan events
  • Coordinate or assist with various community events
  • Create and run reports for Tech Ops with new metric guidelines given by our corporate office as well safety compliance to keep Sacramento within guidelines
  • Plan and organize Ops Review meeting or quarterly meetings for Sacramento Valley
  • Assisted in Various Chico Fire events and organized and planned End of year events for Sacramento Valley
  • Perform various executive admin tasks like keeping and scheduling Area Vice President schedule
  • Maintain and assist in scheduling calendars for various Managers and Directors of Network
  • Create and run ranking reports for tech awards for Tech Ops and network departments.

Business Reporting Analyst

Comcast Cable
04.2013 - 07.2017
  • Maintain reports, graphs and metrics by collecting data manually from server
  • Review coding on some views in Server should there be any missing information
  • Creating Excel reports using VBA coding and to auto populate information
  • Create spreadsheet reports and graphs as per request by supervisor
  • Repair any issues to progression reports and maintain information on the SharePoint
  • Investigate and repair any coding issues with reports and packages as well as any upload error
  • Create reports pertaining to routing and booking of all Comcast service requests
  • Create and updated budget report for Director in CommOps Department
  • Update agents tardy queries or schedules as needed.

CommOps-Escalations/Field Care agent

Comcast Cable
05.2010 - 04.2013
  • Creating Excel reports using VBA coding and to auto populate information
  • Create spreadsheet reports and graphs as per request by supervisor
  • Researching chronic repeat customers
  • Updating all accounts with open pending jobs to confirm sub has correct services and billing codes
  • Work all escalated issues (i.e
  • Emails) that are sent to our department inbox in order of priority
  • Work closely with contractors and FTC in re-routing and rescheduled positive work to save customers
  • Manage Tap Disconnects job so they are completed in a timely manner
  • Purging of old pending jobs in system, assisted Techs with troubleshooting requests.

Skills

  • Customer Relationship Management
  • Sales Strategy and Problem Solving
  • Budget and Time Management
  • Process Improvement
  • Project Management
  • Vendor Management
  • Conflict Resolution
  • Cross-functional Collaboration
  • Business Acumen
  • Data Analysis
  • Strategic Planning
  • Proficient in Excel, Tableau, TeraData, TSQL
  • Project Planning
  • Analytical Thinking
  • Process Analysis

Accomplishments

  • Won "Circle Of Success" for Innovation in Operational Excellence.
  • Used Microsoft Excel to develop property tracking spreadsheets.
  • Collaborated with team of 4 in the development of WiFi Ready Process.
  • Achieved seamless rewire process by introducing Microsoft forms for wiring tasks and issues with vaults and pedestals.
  • Created vehicle maintenance report, resulting in fleet improvement of vehicle maintenance and tracking.
  • Resolved product issue through consumer testing.
  • Achieved 110% improvement in new project walk outs through effectively helping with See It Send It submissions.

Languages

Spanish
Professional Working

Timeline

Sr. Specialist, Business Development Group

Comcast Cable
10.2021 - Current

Sr. Specialist, Indirect, Field Sales Operations

Comcast Cable
01.2020 - 10.2021

Administrative Assistant Network/Tech Ops

Comcast Cable
07.2017 - 01.2020

Business Reporting Analyst

Comcast Cable
04.2013 - 07.2017

CommOps-Escalations/Field Care agent

Comcast Cable
05.2010 - 04.2013

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Aida Miller