Jessie Flores
Corpus Christi
Summary
Dynamic professional with extensive experience at AT&T, excelling in team performance improvement and coaching. Proven track record in enhancing operational efficiency through analytical thinking and process improvement. Skilled in documentation management and fostering strong customer relations, consistently achieving high satisfaction ratings and mentoring future leaders.
Overview
26
26
years of professional experience
Work History
SR Specialist Development Coach
AT&T
Corpus Christi, TX
07.2021 - Current
- Developed and executed training programs, fostering team skill development.
- Managed project timelines and deliverables, ensuring alignment with strategic objectives.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Conducted regular progress reviews with employees to assess development plan effectiveness and make necessary adjustments.
- Facilitated regular performance reviews, providing constructive feedback to support employee growth.
- Designed and maintained documentation for standard operating procedures, improving compliance and accuracy.
1st Level Manager
AT&T
Corpus Christi, TX
06.2013 - 07.2021
- Led cross-functional teams to enhance operational efficiency and achieve strategic goals.
- Streamlined processes using data analytics to identify areas for improvement and reduce costs.
- Collaborated with senior leadership to develop long-term strategies that support business growth and innovation.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Core Installation Repair Technician
AT&T
Corpus Christi, TX
07.2000 - 07.2013
- Diagnosed and repaired telecommunications equipment to ensure optimal performance.
- Trained new technicians on repair protocols and safety standards, enhancing team capability.
- Led initiatives to enhance customer satisfaction through timely resolution of service disruptions.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
Education
High School Diploma -
W. B. Ray High School
Corpus Christi, TXNo Degree - Electrical, Electronics And Communications Engineering
Del Mar College
Corpus Christi, TXCertificate - TKT Certification
Del Mar College
Corpus Christi, TXCertificate - Fiber Certification
Del Mar College
Corpus Christi, TXSkills
- Analytical thinking
- Documentation management
- Customer relations
- Quality assurance
- Management collaboration
- Team collaboration
- Coaching and mentoring
- Knowledge sharing
- Team performance improvement
- Relationship building
- Time management
- Process improvement
Timeline
SR Specialist Development Coach
AT&T
07.2021 - Current
1st Level Manager
AT&T
06.2013 - 07.2021
Core Installation Repair Technician
AT&T
07.2000 - 07.2013
High School Diploma -
W. B. Ray High School
No Degree - Electrical, Electronics And Communications Engineering
Del Mar College
Certificate - TKT Certification
Del Mar College
Certificate - Fiber Certification
Del Mar College