Anish Ghimire
Euless,Texas
Summary
A highly motivated and results-driven individual with a proven track record in customer service, team management, and student support. With a strong customer service and technology background, equipped with exceptional communication and interpersonal skills and the ability to work effectively with diverse teams. Pursuing a Bachelor of Science in Computer Science, well-versed in various programming languages with a solid understanding of IT. Holds an Associate degree in Business Administration and extensive customer service experience, ideal for roles combining technical and customer service skills.
Overview
6
6
years of professional experience
Work History
Remote Sales Manager & Customer Service Representative
BUDDHA HERBS, SPICES LLC
02.2021 - 05.2024
- Created sales strategies and achieved targets in the sales manager role
- Provided excellent customer service and resolved inquiries and complaints promptly
- Developed and maintained strong relationships with clients, increasing customer retention rates.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listened to concerns and found appropriate middle ground.
Crew Member
Gursney Holding LLC
04.2023 - 05.2024
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Server/Crew Member
Romios Pizza and Pasta
02.2020 - 04.2023
- Organized team member training, reducing customer wait times by 20%
- Established strong customer relations, improving satisfaction scores by 35%.
Crew Member
Nepali Kitchen LLC
01.2019 - 01.2021
- Managed daily store operations, improving operational efficiency by 15%.
Student Navigator
Highline College
01.2018 - 01.2020
- Assisted students in resolving academic and financial crises, reducing dropout rates by 20%
- Developed resources to increase student financial literacy through seminars and online resources.
Customer Service | Metro Pcs
01.2018 - 01.2019
- Assisted customers in selecting appropriate cell phones and service plans
- Provided technical support and resolved customer complaints, increasing satisfaction by 25%.
- Processed transactions efficiently, ensuring a smooth customer service experience.
Education
Bachelor - Computer Science
Central Washington University
Ellensburg, WA12.2025
Bachelor - Business Administration, Computer Science
Central Washington University
Ellensburg, WA2023
Associate of Science - Computer Science
Highline College
Seattle, WA07.2021
Associate of Business Administration - Business Administration
Highline College
Seattle, WA2021
Skills
- Communication Skills
- Problem-solving
- Active listening
- Flexible
- Time management
- Multitasking
- Interpersonal skills
- Strong problem-solving abilities
- Conflict resolution
- Forward Thinking
- Magnetic Personality
- Computer Navigation
- Career Growth
- Coach-able and Quick Learner
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Timeline
Crew Member
Gursney Holding LLC
04.2023 - 05.2024
Remote Sales Manager & Customer Service Representative
BUDDHA HERBS, SPICES LLC
02.2021 - 05.2024
Server/Crew Member
Romios Pizza and Pasta
02.2020 - 04.2023
Crew Member
Nepali Kitchen LLC
01.2019 - 01.2021
Student Navigator
Highline College
01.2018 - 01.2020
Customer Service | Metro Pcs
01.2018 - 01.2019
Bachelor - Computer Science
Central Washington University
Bachelor - Business Administration, Computer Science
Central Washington University
Associate of Science - Computer Science
Highline College
Associate of Business Administration - Business Administration
Highline College
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