Erma Watson

Texarkana,Tx

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

years of professional experience

Bowie County Women's Recovery Center

10.2008 - 10.2018

Monitored compliance with facility rules and regulations. addressed violations appropriately to maintain a structured environment.
Enhanced resident safety by conducting regular facility inspections and addressing potential hazards promptly.
Performed administrative tasks such as updating resident files, breathalyzers and urinalysis , and provided reports to management.
Collaborated with case managers and other staff members to develop individualized plans for resident's success.
Facilitated open lines of communication for more than 75- 100 residents and case managers through timely reporting of significant developments or concerns that arose within the residential community setting.
Trained new Residential Monitors in policies and procedures, contributing to an efficient onboarding process for incoming staff members.
Transports Residents to doctor's appointment, job, etc.

Valor Telecommunications

12.1999 - 02.2006

Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Provided personalized assistance to over 200 clients, fostering strong relationships and promoting brand loyalty.

Texarkana College

Texarkana, TX

05.2001

Bowie County Women's Recovery Center

10.2008 - 10.2018

Valor Telecommunications

12.1999 - 02.2006

Texarkana College