Morgan A. Franklin
Scottsville,NY
Summary
GOALS and PERSONAL STATEMENT Recent graduate from Niagara University with a BS in Criminal Justice. Also received minors in Forensics and Computer crime. Hope to continue my studies in the field through work experience. Am willing and excited to go back to school for various degrees in the criminal justice field. Have a special interest in crime analytics along with victim advocacy.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Server
Genesee Brew House
Rochester, NY
06.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Intern
Niagara Falls Police Department
Niagara Falls, NY
02.2021 - 05.2021
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Collaborated in professional team to solve workflow issues.
- Analyzed problems, identified solutions and made decisions.
- Sat in on court hearings
- relayed further instructions to offenders upcoming court dates and what they needed to know to prepare themselves
- worked in booking directly with an officer
- used deescalation skills to to get offenders to a calmer and cohesive state
Banquet Server
The Winter Garden
Rochester , NY
05.2020 - 03.2021
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Monitored dietary restrictions and served guests with special needs.
- Executed synchronized meal service simultaneously serving multiple guests.
- Prepared serving and appetizer trays and set tables at diverse events.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Adapted service based on customer requests and kitchen readiness.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Maintained flexible work schedule to meet event needs.
- Arranged linens and table settings according to seating plan and event theme.
Diner
Scottsville
- Hostess back up to the waitresses
- Preparing tables
- Prepping workstations
- Customer Service
- Orelife Eatery
- Starter on line
- Greeted guests
- Took initial order
- Memorize menu in order to make recommendations
- Orked with General Contractor, Ed Cichon
- Assisted with painting
- Helped clean up job site
- Ran errands
- Inter Garden banquet hall
- Server at weddings, banquets, proms, etc
- Made sure all of guests needs were met
- Set up and took down events
- Cleaned and cleared tables
Education
Bachelor of Arts - Criminal Justice, Computer Crime and Forensic Biology
Niagara University
Niagara Falls, NY 09.2017 - 05.2021
Regents Diploma - undefined
Wheatland Chili High School District, Niagara University
Skills
Performance improvement
undefinedTimeline
Server
Genesee Brew House
06.2021 - Current
Intern
Niagara Falls Police Department
02.2021 - 05.2021
Banquet Server
The Winter Garden
05.2020 - 03.2021
Bachelor of Arts - Criminal Justice, Computer Crime and Forensic Biology
Niagara University
09.2017 - 05.2021
Diner
Scottsville
Regents Diploma - undefined
Wheatland Chili High School District, Niagara University
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