Victoria Cousin
Pontotoc,MS
Summary
Dedicated Customer Service Representative/ Front Desk Reseptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child Care Director Designee
Little Legends Academy
03.2023 - 01.2024
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Evaluated program effectiveness using data-driven strategies to make informed decisions on future improvements.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Enhanced child safety by implementing updated policies and procedures in the child care center.
- Led the recruitment and selection process for childcare staff, including job postings, screening resumes, interviewing candidates, and conducting background checks
Customer Service Representative
Legacy Support Services
12.2021 - 03.2023
- Politely answer inbound calls, provide guidance, provide assistance, place tech
- Orders and respond to customer inquiries in a timely manner.
Manager Trainee
Tower Loan
06.2021 - 10.2021
- Manage customer service, sales and marketing, finance, and operations
- Develop long-term customer relationships by listening to customer needs and recommending the best service via phone and in-person
- Assist the Branch Manager to exceed established branch goals
- Learn and provide support in management responsibility duties such as delegating employee workload and analyzing loan documents
Facilitator
University Of Mississippi
08.2019 - 05.2021
- Set up classrooms and assist students and professors, to aid in a smooth learning experience.
Education
Associate of Arts - Human Resources Management
Itawamba Community College
Fulton, MS07.2019
Skills
- CRM systems: Salesforce
- Analytical thinking
- Technical skills
- Interpersonal skills
- Organization
- Verbal & written communication
- Time management
- Detail Oriented
- Regulatory knowledge
- Program Development
- Documentation and Recordkeeping
- Administrative Functions
Certification
- First Aid and CPR Certification - Expires September 2025
- Google Analytics Academy Certification - Obtained October 2023
- Mississippi State Department of Health Child Care Facilities Licensure], Obtained May 2023
Timeline
Child Care Director Designee
Little Legends Academy
03.2023 - 01.2024
Customer Service Representative
Legacy Support Services
12.2021 - 03.2023
Manager Trainee
Tower Loan
06.2021 - 10.2021
Facilitator
University Of Mississippi
08.2019 - 05.2021
Associate of Arts - Human Resources Management
Itawamba Community College
- First Aid and CPR Certification - Expires September 2025
- Google Analytics Academy Certification - Obtained October 2023
- Mississippi State Department of Health Child Care Facilities Licensure], Obtained May 2023
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