Gennaro Iorio
Nokomis,FL
Summary
Versatile customer service minded professional with 13 years of experience in customer service, medical, and administrative support. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Orthopedic Medical Assistant
Sforzo Christopher R MD
Sarasota, FL
07.2021 - Current
- Educated patients and families on managing post-treatment home care needs and medication administration.
- Developed and implemented individual plans of care in collaboration with members of the healthcare team to promote patient and family-centered care in a healing environment.
- Prepared and delivered product presentations and answered questions about surgical procedures and orthopedic hardware to increase sales.
- Provided exceptional care to high-acute patients needing complex care such as extensive wound care and rehabilitation.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed over 30 patients per day.
Ophthalmic Medical Assistant
Central Florida Retina
Orlando, FL
12.2020 - 07.2021
- Obtained optical pressures, checked visual acuities, and administered slit lamp exams to identify issues.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Taught patients about medications, procedures, and care plan instructions.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Managed more than 40 patients per day and worked with at least 2 physicians on a given day.
EMT
AdventHealth
Orlando, FL
09.2020 - 12.2020
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with lucid patients to gather incident and medical history information.
- Administered tests and medication to stabilize patients in the field or in transit.
- Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
- Controlled wounds and injuries en route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Responded to over 20 daily emergency calls to provide quick and compassionate medical assistance and care for patients
Emergency Room Medical Scribe
Advent Health Altamonte
Orlando, FL
02.2019 - 12.2020
- Attended patient appointments and wrote a narrative account of events using proper abbreviations, grammar, and spelling.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Developed advanced proficiency in NEXGEN records management software.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Accompanied physicians through the day in fast-paced, stressful environments.
- Managed 30-50 patients with multiple different etiologies per day.
Bar Tender/Bar Manager
Tre Bambine
Orlando, FL
01.2019 - 04.2019
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Consulted with managers to organize special events and promotions.
- Reduced inventory losses by managing beverage inventory with Aloha POS.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Director of Personal Training/Sales Manager
L.A. Fitness
Orlando, FL
04.2018 - 01.2019
- Met or exceeded monthly revenue and training goals bringing in $30,000+ per month in new prospective members and retaining existing members/ clientele.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Provided individual health coaching to help clients optimize personal choices.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Performed screenings every 1-2 months for markers such as blood pressure, weight and BMI.
- Led projects and analyzed data to identify opportunities for improvement.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
CrossFit Coach
Elite One Wellness
Orlando, FL
02.2017 - 06.2018
- Modified exercises to meet specific participant limitations and needs.
- Listened to member concerns and resolved issues promptly to maintain satisfaction.
- Established classes to effectively match skill and learning levels of all participants.
- Enhanced client experience by maintaining motivational and supportive culture.
- Maintained compliance with core CrossFit principles and standards when providing both individual and group instruction.
- Monitored client progress in group settings by assessing technique and form.
- Developed and organized group fitness health program for gym of 200 members.
Bartender
World Of Beer
Orlando, FL
05.2016 - 11.2017
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Set up glassware, liquor and other necessary supplies for special events.
CrossFit Trainer
H.E.W
Orlando, FL
01.2015 - 02.2016
- Enhanced client experience by maintaining motivational and supportive culture.
- Established classes to effectively match skill and learning levels of all participants.
- Managed group fitness classes of up to 20-50 members.
- Encouraged sustainable habits for health, fitness and well-being.
- Evaluated nutrition goals and progress for club patrons.
- Specialized in Olympic weightlifting movements and training.
Server
Scampi Grill
Vero Beach, FL
01.2009 - 05.2014
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Certification - Emergency Medical Technology
Valencia College
Orlando, FLBachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FLAssociate of Arts - Psychology
Indian River State College
Ft. Pierce, FLSkills
Patient AssessmentsMedical Records ManagementTeamwork and CollaborationOrganization and Time ManagementMonitoring patient progressPlanning and CoordinationDirect salesSales processesCoaching and mentoringBilingual
Vital signs monitoring
Completing insurance forms
Payment collection
Timeline
Orthopedic Medical Assistant
Sforzo Christopher R MD
07.2021 - Current
Ophthalmic Medical Assistant
Central Florida Retina
12.2020 - 07.2021
EMT
AdventHealth
09.2020 - 12.2020
Emergency Room Medical Scribe
Advent Health Altamonte
02.2019 - 12.2020
Bar Tender/Bar Manager
Tre Bambine
01.2019 - 04.2019
Director of Personal Training/Sales Manager
L.A. Fitness
04.2018 - 01.2019
CrossFit Coach
Elite One Wellness
02.2017 - 06.2018
Bartender
World Of Beer
05.2016 - 11.2017
CrossFit Trainer
H.E.W
01.2015 - 02.2016
Server
Scampi Grill
01.2009 - 05.2014
Certification - Emergency Medical Technology
Valencia College
Bachelor of Science - Clinical Psychology
University of Central Florida
Associate of Arts - Psychology
Indian River State College