Jaclyn Markey, C.M.A., C.ECG, CPT-1
Citrus Heights,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable Medical Assistant bringing 25 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Assistant in The Orthopedic/Podiatry Dept.
Kaiser Permanente
Roseville, CA
02.2006 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled and verified appointments for patients via phone, video, and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints, Pre op and Post op instructions/care.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Provided assistance to medical staff in performing minor surgical procedures and getting consents.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Order x-rays and medical equipment.
Medical Assistant/Out Patient Surgery Clinic
UC Davis Medical Center
Sacramento, CA
01.2001 - 02.2006
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Education
Phlebotomy CPT-1 - Phlebotomy
Phlebotomy USA
Roseville/Citrus Heights03-2024
ECG Technician - Electrocardiograph Technology
Phlebotomy USA
Roseville/Citrus Heights12-2023
Phlebotomy
Boston Reed Company
Sacramento, CA04-2001
Medical Assistant Certificate - Medical Assisting
Winterstein Adult Center
Sacramento, CA01-1999
Skills
- Patient-Focused Care
- Patient Flow Management
- Medical Terminology
- Communicating With Patient Families
- Media Preparation
- Certified in Basic Life Support (BLS)
- Patient Assessments
- Appointment Scheduling
- Clinical Documentation
- STD Counseling
- Venipuncture and Phlebotomy
- Conflict Resolution Abilities
- Proper Sterilization Techniques
- Professional Bedside Manner
- Electronic Medical Records, Health Connect, Mainframe, Stentor, E-consults,& Microsoft Teams
- Quick Complex Problem-Solving
- Electrocardiography (EKG)
- Wound Care and Irrigation
Affiliations
I am very involved with my kids and their sports ranging from College to Jr.High School. I make sure family comes first,and keep a very balanced work home life.
Accomplishments
I have been apart of the UBT (labor/Management team) team at Kaiser.
I have trained many staff members, and have been told that I am a wonderful trainer.
I have received 3 awards for saving a persons life making them do routine health screening.
Certification
I am in the process of taking my California State Board's to be a Licensed Phlebotomist (Exam on 3/02/24)
I am a licensed ECG Technician.
I have my Medical Assistant Certification.
I am CPR Certified.
References
References available upon request.
Timeline
Medical Assistant in The Orthopedic/Podiatry Dept.
Kaiser Permanente
02.2006 - Current
Medical Assistant/Out Patient Surgery Clinic
UC Davis Medical Center
01.2001 - 02.2006
Phlebotomy CPT-1 - Phlebotomy
Phlebotomy USA
ECG Technician - Electrocardiograph Technology
Phlebotomy USA
Phlebotomy
Boston Reed Company
Medical Assistant Certificate - Medical Assisting
Winterstein Adult Center
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