Dynamic professional with a proven track record at NAMI - National Alliance Of Mental Illness, enhancing group dynamics and member satisfaction through expert facilitation and emotional support. Leveraged behavioral observation and effective communication to increase participation and promote mental health awareness. Demonstrated adaptability by transitioning to virtual platforms, ensuring continuous support and achieving significant improvements in member engagement.
Hi, I’m
Christine Moss
Richmond Hill,GA
Summary
Overview
40
years of professional experience
Work History
NAMI - National Alliance Of Mental Illness
Connection Support Group Facilitator
04.2004 - Current
Job overview
- Adapted facilitation techniques for virtual meetings when necessary, providing seamless online support group experiences for members in remote locations or during periods of social distancing.
- Developed strong rapport with members by actively listening and empathizing with their struggles, promoting trust within the group.
- Increased member participation by creating a safe, non-judgmental environment for sharing personal experiences and emotions.
- Collaborated with fellow facilitators to ensure consistency in approach and methodology across all support groups.
- Assisted in the recruitment of new members by promoting awareness of the support group within the community through outreach efforts such as presentations and social media posts.
- Provided valuable resources for additional support, connecting members with relevant services and professionals when needed.
- Supported new facilitators by providing mentorship and guidance, sharing best practices for successful support group management.
- Tailored discussion topics and activities to the unique needs of each support group, ensuring relevancy and value for all participants.
- Maintained confidentiality regarding personal information shared by members during support group sessions, adhering to ethical guidelines and organizational policies.
- Collaborated with related organizations in the community to expand available resources, enhancing overall support offerings for individuals in need.
- Improved member satisfaction with support group experience through consistent attention to individual needs and concerns.
- Strengthened coping skills of participants through the introduction and practice of various stress management techniques.
- Facilitated productive conversations between members during difficult or emotionally charged discussions, maintaining a respectful atmosphere throughout.
- Encouraged personal growth among members by guiding them in setting realistic goals and celebrating their achievements.
- Maintained accurate records of attendance and session content, ensuring compliance with organizational requirements.
- Identified areas in need of improvement and implemented solutions.
- Advocated for program participants in Type program, outlining cases and needs to program executives.
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating Type environment.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Provided education on mental health topics and resources to clients.
- Designed safe and supportive environment for clients to discuss issues.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Educated clients on dangers of substance abuse and prevention techniques.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Evaluated the effectiveness of support group sessions by gathering feedback from participants, making adjustments as necessary for continuous improvement.
- Enhanced group dynamics by effectively facilitating support group sessions, fostering open communication and understanding among members.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
Children Cardiologist
Medical Assistant
07.1998 - 12.1999
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Rumson EMS
Emergency Medical Technician
05.1984 - 03.2000
Job overview
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Promoted health awareness within communities served through participation in various educational initiatives aimed at injury prevention and overall wellbeing.
- Minimized risk of errors in the field by strictly adhering to established protocols when administering medications or performing invasive procedures under pressure.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
- Administered treatments in Type situations with accuracy, safety and speed.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
- Provided education to familiarize patients with medical treatments and self-care.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Responded to 911 calls for medical emergencies.
- Followed all safety protocols and took necessary precautions while providing care.
- Delivered emotional support to patients and families.
- Assessed medical conditions of patients in pre-hospital settings.
- Handled patient transfers from one medical facility to another.
- Immobilized patient for placement on stretcher and ambulance transport.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Observed patient behavior to report changes to medical personnel.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Utilized communication devices to maintain contact with supervisors.
- Collaborated with medical doctors and other healthcare professionals.
- Conducted patient intake and triage procedures.
- Educated public on emergency medical services.
- Provided patient families with post-medical care instructions.
Riverview Hospital
Respiratory Technician
03.1984 - 04.1985
Job overview
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Monitored patient progress and adjusted treatment plans accordingly.
- Elevated department performance by participating in continuous improvement initiatives, such as identifying areas for process improvements or collaborating on new policies/procedures implementation.
- Enhanced patient comfort with attentive care and effective communication during respiratory treatments.
- Streamlined department operations by maintaining equipment, supplies, and records in an organized manner.
- Promoted a culture of safety by adhering to infection control protocols and reporting potential hazards within the workplace environment.
- Cleaned and sterilized instruments, equipment and surfaces.
- Maintained accurate patient charts and medical records.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Evaluated patient histories and medical records for accuracy and completeness.
Clays Ambulance Service
EMT-Basic
04.1985 - 05.2000
Job overview
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Performed medical assessments, including airway management and splinting of fractures.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Dressed and cleaned wounds, administered medications and performed other duties as needed.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
- Mitigated risks related to infectious diseases by adhering to strict infection control procedures during patient assessment, treatment, and transport.
- Maintained accurate inventory records for ambulance supplies while ensuring timely replacement of expired or damaged items as needed for optimal preparedness during emergencies.
- Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
- Assisted in removal of patients from hazardous or confined spaces.
- Educated community members on basic first aid techniques through participation in outreach programs aimed at promoting public health awareness regarding emergency preparedness measures.
- Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
- Responded to calls swiftly, providing life-saving interventions.
- Prevented further injuries or complications by immobilizing patients correctly using splints, bandages, backboards, or other equipment as needed based on specific cases.
- Demonstrated commitment to ethical conduct by consistently upholding the values and professional standards outlined in the National Association of Emergency Medical Technicians Code of Ethics.
- Streamlined processes within the EMT team by initiating effective communication channels for better coordination between EMS professionals on scene.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered treatments in Type situations with accuracy, safety and speed.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Collaborated with medical doctors and other healthcare professionals.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
- Conducted patient intake and triage procedures.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Utilized communication devices to maintain contact with supervisors.
Education
Rumson Fair Haven Reg High School Rumson, NJ
General
06.1983
University Overview
Skills
- Behavioral observation
- Multicultural Sensitivity
- Facilitation Techniques
- Boundary Setting
- Participant Engagement
- Group Dynamics
- Community Outreach
- Agenda Setting
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Motivational Skills
- Self-Awareness Promotion
- Assertiveness Training
- Strategic Planning
- Data Analysis
- Fundraising
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Emotional Support
- Team building
- Self Motivation
- Mental Health Support
- Interpersonal Skills
- Conflict Resolution
- Goal Setting
- Interpersonal Communication
- Documentation And Reporting
- Crisis Intervention
- Patient Advocacy
- Time management abilities
- Positive patient experiences
- Crisis Management
- Problem-solving aptitude
- Group facilitation
- Intervention Support
- Support Group Facilitation
- Crisis Response
- Learning disability awareness
- Patient Referrals
- Coping Methods
- Effective Communication
- Multitasking Abilities
- Multitasking
- Negotiation
- Advocacy
Timeline
Connection Support Group Facilitator
NAMI - National Alliance Of Mental Illness
04.2004 - Current
Medical Assistant
Children Cardiologist
07.1998 - 12.1999
EMT-Basic
Clays Ambulance Service
04.1985 - 05.2000
Emergency Medical Technician
Rumson EMS
05.1984 - 03.2000
Respiratory Technician
Riverview Hospital
03.1984 - 04.1985
Rumson Fair Haven Reg High School
General
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