Brooke Norton
Richmond Hill ,GA
Summary
Dynamic professional with a proven track record at The UPS Store 3483, excelling in customer service and problem-solving. Successfully enhanced customer satisfaction by promptly resolving inquiries and complaints. Skilled in team motivation and cash management, fostering a productive environment that drives performance and loyalty.
Overview
12
12
years of professional experience
Work History
Assistant Manager/Notary Public
The UPS Store 3483
09.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
General Manager
Tiger Express 21
04.2013 - 09.2020
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
GED -
Beaufort High School
Beaufort, SC06-2010
Skills
- Customer service
- Problem-solving
- Team motivation
- Computer skills
- Multitasking Abilities
Timeline
Assistant Manager/Notary Public
The UPS Store 3483
09.2020 - Current
General Manager
Tiger Express 21
04.2013 - 09.2020
GED -
Beaufort High School
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