Oscar Cervantes
Gonzales,United States
Summary
Passionate and dependant worker who enjoys working in a fast paced environment. Driven to exceed expectations and provide the best care and assistance possible. Bringing forth the ability to communicate well with others and the determination to meet standards of excellence in customer relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager / Notary Public
The UPS Store / Rossi & Rossi Inc.
12.2017 - Current
- Provide customers with Notarial knowledge and service on important documents such as Closing Documents/Vital Records/Deeds/Affidavits & Power of Attorney paperwork
- Perform Digital & Hard Copy finger print rolling for background checks & licensing. (LiveScan, FD-258)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Paint Sales Associate
The Home Depot
05.2016 - 06.2017
- Created and completed paint orders for customers based on project type (interior/exterior, traditional, specialty)
- Worked at a rapid pace to dispense orders in queue while attending to customer inquiries
- Utilized exceptional product knowledge to answer customer questions regarding their particular project
Team Member
Century Marina and XD
08.2015 - 02.2016
- Assisted customers in box office and concession sales
- Maintained a clean and sanitized work space
- Aided in setting up party room for guest activities
File Clerk
Trujillo Tax Service Inc.
11.2013 - 02.2015
- Efficently sorted and filed clients tax documents by alphabetical and numerical order
- Pulled client portfolios from filing room prior to appointment to streamline tax filing process
- Created mailing packets for entire client base to remind them of upcoming tax season and prompt appointment scheduling
Education
Some College Experience -
Monterey Peninsula College
Monterey, CA05.2017
High School Diploma -
Gonzales High School
Gonzales, CA06.2015
Skills
- Customer Service
- Verbal and written communication
- Money Handling
- Customer Relations
- Product and service knowledge
- Time Management
- Data Entry
- File Management
- Team motivation
References
- Cecilia Hernandez, Trujillo Tax Service Inc., 831.262.7550
- Barbara Luis, Girl Boy Girl Boutique., 831.789.6516
- Jen Rossi, Rossi & Rossi Inc., jenrossi96@gmail.com, 831.917.6700
- Steve Rossi, Rossi & Rossi Inc., 831.917.4242
Accomplishments
- Supervised team of 3 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Notary Public License - California Secretary of State
- Finger Print Roller Certification - California Department of Justice
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager / Notary Public
The UPS Store / Rossi & Rossi Inc.
12.2017 - Current
Paint Sales Associate
The Home Depot
05.2016 - 06.2017
Team Member
Century Marina and XD
08.2015 - 02.2016
File Clerk
Trujillo Tax Service Inc.
11.2013 - 02.2015
High School Diploma -
Gonzales High School
- Notary Public License - California Secretary of State
- Finger Print Roller Certification - California Department of Justice
Some College Experience -
Monterey Peninsula College
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