Julia Coulter
Evansville,IN
Summary
Talented, personable ESL Teacher with graphic design degree and familiarity with business terminology. Exceptional communications skills helping students of any age and skill level to increase vocabulary, fluency and cultural understanding.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ESL Teacher
Italki
Evansville, IN
01.2022 - Current
- Developed activities and integrated technology to diversify instruction.
- Educated students in basics of English grammar and conversational speaking.
- Tailored lesson plans to accommodate differences in learning styles and speeds.
- Assisted ESL adult students with job interview preparation by practicing mock interview questions, proofreading resumes in English, and teaching general business etiquette.
- Provided supportive, nurturing learning environment to encourage student responsibility.
Agent Services & Compliance Coordinator
Keller Williams Capital Realty
Evansville, IN
07.2019 - 09.2020
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Drove workflow improvements by streamlining processes.
- Audited purchase agreements, disclosures, and other miscellaneous contracts.
- Designed logos and marketing materials for agents.
- Created digital marketing materials for Keller Williams Capital Realty's social media pages.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maximized clerical staff productivity by reorganizing the onboarding process.
- Maintained clean reception area to promote positive, professional environment for clients.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Gathered and organized materials to support operations.
AR/CSR and Graphics/Print Production Specialist
ReproGraphix Inc
Evansville, IN
04.2016 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Proofed all job orders, securing client approval prior to production.
- Reviewed completed orders for quality and accuracy.
- Created digital image files for use in digital and traditional printing methods.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
Education
Bachelor of Arts - Graphic Design
2015
Associate of Arts - Photography
2010
Skills
- Individual and Group Instruction
- Testing and Grading
- Recordkeeping Expertise
- Interactive Teaching
- Skills Enhancement
- Business Etiquette Skills
Certification
- TESOL Certified
Timeline
ESL Teacher - Italki
01.2022 - Current
Agent Services & Compliance Coordinator - Keller Williams Capital Realty
07.2019 - 09.2020
AR/CSR and Graphics/Print Production Specialist - ReproGraphix Inc
04.2016 - 05.2018
Southern New Hampshire University - Bachelor of Arts, Graphic Design
Ivy Tech Community College of Indiana - Associate of Arts, Photography