Microsoft Office Suite
SERGINA THEODORE
HR Resource Representative
Brooklyn,NY
Summary
Diligent Paralegal with an administrative background and faculty for legal research. Skilled in evidence gathering and legal document analysis. Successful managing complex scheduling, office administration and special project support. Offering strong attention to detail while reviewing documents, checking sites and searching titles. Driven to work quickly and effectively on projects in all types of environments. Motivated to learn, grow and excel in the paralegal field.
Overview
8
8
years of professional experience
Work History
Human Resource Specialist
Memorial Sloan Kettering Cancer Center
Manhattan, NY
02.2019 - Current
- Support employees with human resource related matters including payroll, benefits, risk management throughout the employee life cycle from recruitment to termination either directly or in coordination with other MSKCC team members
- Prioritize tasks and apply proper time management to position and to service all clients and employees
- Provide administrative/executive office support in a fast-paced environment
- Answer telephone and email inquiries
- Ensure confidentiality of sensitive documents and information as per department and institution guidelines
- Assisting with Workday requests and organizing/maintaining shared drives/SharePoint
Pro Account Sales Associate
Home Depot Manhattan
Manhattan, NY
04.2018 - 02.2019
- My key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships, paying special attention to customers' needs and solutions
- Primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers
- I achieve this by creatively and proactively pursuing new business and utilizing prospecting to make contact with customers.
Customer Service Representative
Home Depot Merchant’s Walk
Marietta, GA
10.2017 - 03.2018
- Resolved customer disputes in a store sales setting
- Responded to all customer inquiries to achieve satisfaction
- Communicated with other stores or buyers regarding product location
- Directed customers to merchandise and provided superior product knowledge.
Pro-Business Coordinator
Home Depot Store Support Center
Atlanta, GA
06.2016 - 10.2017
- Managed high volume/complex projects in a corporate setting
- Partnered with contractors for business developments for industrial companies
- Fulfilled clients’ orders and arrange invoices
- Updated accounts for accurate customer information and analysis
- Generated over $1 million in revenue resulting from upselling to new and existing clients.
Customer Service Representative
Home Depot Call Center
Kennesaw, GA
07.2015 - 06.2016
- Resolved customer disputes in a call center setting
- Provided superior product knowledge to customers
- Fulfilled customers’ orders and finalized purchase transactions
- Updated customer account information; recorded customer contact details and actions taken via online chat and phone.
Administrative Assistant
Wipro
Atlanta, GA
09.2014 - 05.2015
- Maintained the daily communication and function in an office setting
- Sustained email database and corresponded to clients
- Coordinated business meetings and medical conferences for networking opportunities
- Updated the company’s social media accounts and researched trends for website content.
Customer Service Representative
Alorica
Kennesaw, GA
10.2013 - 08.2014
- Handled in-bound customer inquiries with their Verizon accounts in a call center setting
- Received over 80 incoming calls during work shift
- Escalate customer disputes to the team supervisor for extra assistance.
Education
Bachelor Degree - Criminal Justice
Columbus State University
Paralegal Certificate - undefined
Long Island University
Skills
Organization and Time Management
Administrative
Teamwork and interpersonal skills
Drafting
Research
Software
PeopleSoft ATS
Collection Software
Workday
Nexus Lexis,
Timeline
Human Resource Specialist
Memorial Sloan Kettering Cancer Center
02.2019 - Current
Pro Account Sales Associate
Home Depot Manhattan
04.2018 - 02.2019
Customer Service Representative
Home Depot Merchant’s Walk
10.2017 - 03.2018
Pro-Business Coordinator
Home Depot Store Support Center
06.2016 - 10.2017
Customer Service Representative
Home Depot Call Center
07.2015 - 06.2016
Administrative Assistant
Wipro
09.2014 - 05.2015
Customer Service Representative
Alorica
10.2013 - 08.2014
Bachelor Degree - Criminal Justice
Columbus State University
Paralegal Certificate - undefined
Long Island University