Sena Okyere

• Managed day to day affairs of the company.
• Implemented stronger hiring and training techniques to promote better quality bakery output and customer service.
• Negotiated with suppliers and ordered materials according to forecasted customer demand.
• Managed sales and customer requests and saw to orders being delivered/executed in a timely manner.
• Addressed customer issues and complaints.
• Managed company finances.
• Updated business processes and products to generate more business and cater to customers needs.
• Addressed employee concerns and implemented corrective actions to promote compliance.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Maintained cleanliness and hygiene in bakery premises.
• Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited and developed employees for all departments.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Addressed employee and managerial concerns and implemented corrective actions to promote compliance.

Managed and operated a home based cottage bakery.

• Managed day-to-day business operations.
• Developed recipes to meet customer need
• Guaranteed all baked goods were cooked according to customers tastes and needs.
• Managed all baking operations professionally and handled all problems confidently.
• Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.