Cody Wempen
Operations Manager
Littleton,CO
Summary
Diligent Operations Manager bringing 20 years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.
Overview
19
19
years of professional experience
Work History
Operations Manager
Colorado Home Finder Realty
Greenwood Village, CO
11.2017 - Current
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Developed and implemented comprehensive salesperson training program.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Increased sales by 25% through effectively training employees, closely monitoring regional and local markets and managing inventories.
- Implemented systems and procedures to increase sales.
Customer Service Manager
ASF Payment Solutions
Highlands Ranch, CO
02.2003 - 11.2017
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
Education
High School Diploma -
Douglas County High School
Castle Rock, COSkills
Work flow planning
Risk analysis and management
Sales presentations
Staff Management
Sales operation
Marketing strategy
Budgeting and reporting
Customer Relationship Management Software (CRM)
Leadership training
Timeline
Operations Manager
Colorado Home Finder Realty
11.2017 - Current
Customer Service Manager
ASF Payment Solutions
02.2003 - 11.2017
High School Diploma -
Douglas County High School