James H. Whigham
Lawrenceville,GA
Summary
Offering a diverse background of experience, training and achievement in the following areas; Office Support, Information Systems, Management, Inventory Control and Customer Service. Excellent interpersonal skills combined with proven ability to work effectively with people from different backgrounds collaborate to resolve problems and motivate team members to achieve organizational objectives. Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers. Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications.
Overview
34
34
years of professional experience
Work History
IT Technician
Renew Computer, Inc
Norcross, Georgia
03.2009 - Current
- Successfully working with a network team on developing viable solutions and long term resolutions
- Responsible for configuring, installing workstations, IBM-based PC clients and servers including new hardware components and rebuilds
- Building and repairing Dell, Compaq and IBM servers
- Repair and replace parts for notebooks and desktop hardware, which included a range of peripherals and output devices, such as, keyboards, mice, scanners, displays and printers
- Monitoring network and server activity for performance and reliability
- Serves as a technical reference for technical escalations arising from the team and assists technicians with any technical issues, working to ensure that we meet customer needs and maintain the SLA.
IT Help Desk Technician
Gravograph New Hermes, Inc
Duluth, Georgia
08.2005 - 12.2008
- Leader of project team for upgrade to Windows XP
- Supported Exchange 2000/2003 server in mixed mode environment with Exchange 5.5 and Active Directory Connector
- Implemented and maintained Microsoft Windows SharePoint Services 3.0 and ACT 7 master database along with creating remote databases for all Sales Reps
- Troubleshooted infrastructure functionality and performance issues including interfaces to databases
- Multitasks in managing the helpdesk inbox, inbound and outbound calls and maintains availability for assignments by the helpdesk management
- Provided systems operational support, technical skills to monitor, operate and maintain technical infrastructure and test new methods, software, hardware, data flow and interfaces with existing systems.
Senior Desktop/ Server Specialist
Merrill Lynch and Co Inc
New York, New York
08.1999 - 01.2003
- Responsible for Windows 2000 Active Directory design and installation and design and deployment of enterprise-wide group policies using Active Directory components
- Trained end-users on desktop applications including Windows, Outlook and Internet Explorer; also organized and implemented all staff training to increase user adaptability
- Performed regular maintenance via modem and dedicated lines: reset passwords and ports, tape backups and restores, creating users and SQL data bases by various select queries and updates
- Resolved application conflicts through memory usage, DLL files, system deficiencies and application limitations.
LAN/CD Workware Manager
Herzog, Heine and Geduld Inc
Jersey City, New Jersey
07.1993 - 08.1999
- Managed a desktop/server team of 6-8 engineers supporting Windows NT, Novell and MS Exchange servers
- Responsible to manage and perform the statistical and tactical aspects of disaster recovery and security policies and procedures
- Configured and installed various WAN compatible softwares on workstations and servers, including Window NT Terminal Servers
- Database Administrator for CD WorkWare, which also provided scanning for legal documents and a SQL database used to retrieve archived documents and back office reports.
Networking Support / Computer Operator
Herzog, Heine and Geduld Inc
Jersey City, New Jersey
02.1985 - 06.1993
- Assisted LAN technician with shifting user information stored from one server to another during transitions
- Monitored and supported 5 Stratus Mainframes and over 100 telnet terminals on OTC Trading floor
- Responsible for 24 hour system’s data backups and restorations
- Responsible for data lines and supporting ADP system.
Education
Microsoft Windows SharePoint Cisco CCNA Windows XP Professional Windows 2000 Professional & Server Novell 4.1 Windows NT Network Security Windows Vista - Computer Science
Borough of Manhattan Community College
Certified Program Atlanta, Georgia (2008 - undefined
New Horizons Computer Learning Center
2003
Skills
- Proficient in the following operating systems: Windows 7, Vista, XP, MAC OS X, Windows 2000/2003 Active Directory and technical knowledge with DHCP, Routers, LAN/WAN, WEP WPA, WPA2, POP3, TCP/IP, NetBEUI, SNMP, HTML and XHTML; also applications such as Microsoft Windows SharePoint Services 30, Microsoft Exchange 2003, MS Office 12, SmartStore, Citrix, Bloomberg and Norton Antivirus Enterprise
- Computer Diagnostics
- Hardware and Software Repair
- Troubleshooting Network Issues
- Microsoft Windows and Office
- Technical Troubleshooting
- System Configuration
- Remote Technical Support
- Employee Computer Support
Timeline
IT Technician
Renew Computer, Inc
03.2009 - Current
IT Help Desk Technician
Gravograph New Hermes, Inc
08.2005 - 12.2008
Senior Desktop/ Server Specialist
Merrill Lynch and Co Inc
08.1999 - 01.2003
LAN/CD Workware Manager
Herzog, Heine and Geduld Inc
07.1993 - 08.1999
Networking Support / Computer Operator
Herzog, Heine and Geduld Inc
02.1985 - 06.1993
Microsoft Windows SharePoint Cisco CCNA Windows XP Professional Windows 2000 Professional & Server Novell 4.1 Windows NT Network Security Windows Vista - Computer Science
Borough of Manhattan Community College
Certified Program Atlanta, Georgia (2008 - undefined
New Horizons Computer Learning Center
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