MADISON DAILY

• Performs work in a project management role, specializing in onboarding clients and overseeing the implementation process to ensure project success
• Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
• Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
• Facilitated onboarding for clinics, leading implementation calls to outlined project timelines, EMR access, and technical requirements.
• Prepared and distributed essential forms such as ROI Protocols and Qualified Witness certifications while ensuring regulatory compliance.
• Oversaw Clinics Go-Live readiness while executing a structured handoff to client advocates and maintaining seamless post-launch support.

IT Support Specialist - HealthMark Group 2022

• Diagnosed and resolved SQL report errors. Utilized technical expertise to enhance report accuracy and functionality.
• Executed software updates, installed printers and drivers, performed remote desktop support to maintain device and server performance.
• Launched and managed a live chat support system on the company website, providing clinics with prompt assistance for technical issues.
• Delivered high-quality customer service while earning positive feedback from clinic contacts for responsiveness and support quality.
• Coordinated with healthcare clinic teams to ensure smooth functionality of both physical devices and web-based solutions for patient administration.

Medical Records Processor - HealthMark Group 2020

• Processed high-volume medical record requests within 24-48 hours while ensuring timeliness and accuracy.
• Maintained strict adherence to HIPAA guidelines, safeguarding patient confidentiality and PHI.
• Monitored and managed incoming requests across multiple channels prioritizing efficiency and workflow.
• Collaborated with the Processing Manager to provide feedback on requested volume and operational issues.
• Supported overflow processing needs during peak periods to maintain service standards.

• Coordinated projects including process and quality improvement
• Pull records and charts to obtain information for refill of medications and record requests

• Coordinated with office personnel to confirm medical/supply inventory counts for three physicians