Carla R. Brown
Pittsburgh,PA
Summary
A.S. Degree- Biotechnology Proficient in most computer applications (MS office, social media apps, etc.) Experienced/Trained Biological Laboratory Technician Trained EMT Trained Pharmacy Technician Exceptional Customer Service 10+yrs. CPR AND AED Certification PA HIV/AIDS Testing Counselor Certification
Overview
11
11
years of professional experience
Work History
Senior Aide/Companion
Allegheny County Department of Human Services
10.2024 - Current
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Judge of Elections
Allegheny County Board of Elections
09.2021 - Current
- Responsible for Managing ballots and assisting voters
- Supervise elections and election board members at polling sites
- Set up, break-down and securing polling equipment and ballots
- Administrative duties
Customer Service Representative (Deposits and Credit Cards)
USAA Bank- TeleTech Holdings
03.2019 - 03.2020
- Provided quality customer service to military members and family via phone and internet chat with online banking issues
Research Assistant
UPMC- Plastic Surgery Dept.
10.2018 - 01.2019
- I assisted Principal Investigator with every aspect of a published academic research study on Dupuytren’s Contracture
- Trained and experienced in biological laboratory protocols and procedures
- Clerical and Photo development duties
Customer Care Coordinator
Gateway Health Plan
04.2014 - 07.2018
- I assisted PA Medicare and Medicaid customers with plan benefit and formulary inquiries
- Chatline assists, clerical and mailroom duties
Education
Freedom House 2.0/ Paramedic Training Class - EMT Training
UPMC – Dept. Of Emergency Medicine
Pittsburgh, PA06.2022
Pharmacy Technician Training/ PTCB Prep. -
EOM/CVS Workforce Collaborative
Pittsburgh, PA03.2022
A.S. - Biotechnology
Community College of Allegheny County
Pittsburgh, PA05.2015
Skills
- Proficient in most computer applications (MS office, social media apps, etc)
- Experienced/Trained Biological Laboratory Technician
- Trained EMT
- Trained Pharmacy Technician
- Exceptional Customer Service 10yrs
- CPR AND AED Certification
References
- Mrs. Linda S Ziccardi, RPh, 412-908-7416, lszivrph@gmail.com
- Mr. Zachai Richards, 878-228-0037
- Ms. Sierra Jade, 412-606-4732, jadedbliss2.0@gmail.com
Professionalaccomplishments
- Valedictorian, Cohort 4- CVS collaborative Workforce Pharmacy Tech Program, 04/2022
- Salutatorian, Freedom House 2.0- EMT Program, 06/2022
Timeline
Senior Aide/Companion
Allegheny County Department of Human Services
10.2024 - Current
Judge of Elections
Allegheny County Board of Elections
09.2021 - Current
Customer Service Representative (Deposits and Credit Cards)
USAA Bank- TeleTech Holdings
03.2019 - 03.2020
Research Assistant
UPMC- Plastic Surgery Dept.
10.2018 - 01.2019
Customer Care Coordinator
Gateway Health Plan
04.2014 - 07.2018
Pharmacy Technician Training/ PTCB Prep. -
EOM/CVS Workforce Collaborative
A.S. - Biotechnology
Community College of Allegheny County
Freedom House 2.0/ Paramedic Training Class - EMT Training
UPMC – Dept. Of Emergency Medicine
Similar Profiles
Darielle CofieldDarielle Cofield
Intake caseworker at Allegheny County Department of Human ServicesIntake caseworker at Allegheny County Department of Human Services
Rebecca Reynolds, SPHRRebecca Reynolds, SPHR
Assistant Director, HC & HR Operations at Department Of Human Services, Allegheny CountyAssistant Director, HC & HR Operations at Department Of Human Services, Allegheny County
Natasha JohnsonNatasha Johnson
Administrative Assistant at Allegheny County, Human ServicesAdministrative Assistant at Allegheny County, Human Services