Andrea Washburn
Wasilla,Alaska
Summary
Healthcare professional well-versed in patient advocacy, bringing valuable experience in navigating medical systems and providing compassionate support. Expertise in patient communication and conflict resolution, consistently ensuring patient needs are met. Known for collaborative teamwork and adaptability in dynamic environments.
Overview
20
20
years of professional experience
Work History
Patient Advocate
Orthopedic Physicians of Alaska
Wasilla, AK
11.2024 - 09.2025
- Full time position working as Patient Advocate. Utilizing NexGen and Genesys phones, and MS Office for communication (Outlook and Teams). Daily duties included scheduling appointments, filling prescriptions, verifying insurance and demographics. Also, liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans to make sure each patient received the care they deserve in a timely manner.
Quality Agent - Remote
Simonmed Imaging
Remote
01.2022 - 08.2024
- Remote, full time position working as Quality Agent. Scheduling patients for all imaging modalities (CT, MRI, US, Mammogram, etc) and ensuring appointments being rescheduled properly done by protocol guidelines to assure our patients receive the care they deserve in a timely manner.
Medical Assistant - Remote
MdTriage
Remote
07.2020 - 12.2022
- Remote, full time position for OBGYN in San Francisco, CA. Utilizing EPIC and Allscripts EMRs, Rx refill request, referrals, patient record requests, coordinated patient scheduling, and managed electronic health records for efficient workflow.
Personal Caregiver/Medical Assistant
Hoskins Family
Peoria, AZ
04.2018 - 09.2020
- Transporting client to and from all medical appointments, scheduling medical and therapy appointments, administer allergy and diabetic shots weekly, organize medications for daily intake, prepare and cook all meals based on a low sodium and diabetic diet, daily house cleaning and laundry, and other duties as requested.
Medical Assistant
Mat-Su Health Services, Inc.
Wasilla, AK
08.2017 - 01.2019
- Full time position as internship with Alaska Career College. Utilizing NextGen EMR. Assisted healthcare providers with scheduling, medical procedures, EKG, venipuncture, immunizations, and injections. Also assisted with coordination of student program for Burchell High School servicing students with patient education, medical emergencies, RX refills and medical supplies.
Full Time Student
Alaska Career College
Anchorage, AK
08.2016 - 05.2017
- Attended Alaska Career College full time, completed Medical Assistant Specialist training, acquired national certification through the National Center for Competency Testing (NCCT), awarded ‘Achievement of Excellence’ and ‘Dean’s List’ honors, graduated with 4.0 GPA.
GIS Technician
Indian River Board of County Commissioners
Vero Beach, FL
05.2005 - 11.2008
- Acquired, created, analyzed & maintained Geographic Information Systems data, established relationships with agencies, coordinated group efforts, streamlined communication, managed all staff utilizing GIS services, training, and managed presentations for the Indian River County GIS & Treasure Coast User Group.
Education
A.S. Degree - Computer Programming and Applications
Central Florida Community College
Ocala, Florida12.2000
Medical Assistant Specialist -
Alaska Career College
Anchorage, Alaska05.2017
First Aid/CPR/BLS/with AED Healthcare Provider -
American Heart Association
Phoenix, AZ01.2026
Skills
- NextGen/Genesys/Konica/EPIC/EXA EMR Software
- Microsoft Office OS
- 60 wpm
- Highly Self-Motivated
- Reliable
- Multitasker
- Time Management
- Critical Thinking
- Clear communication skills
- Writing
- Presentations
- Partner Relationship Management
- Patient rights
- Proactive problem-solving
- Organized nature
- Resource utilization
Timeline
Patient Advocate
Orthopedic Physicians of Alaska
11.2024 - 09.2025
Quality Agent - Remote
Simonmed Imaging
01.2022 - 08.2024
Medical Assistant - Remote
MdTriage
07.2020 - 12.2022
Personal Caregiver/Medical Assistant
Hoskins Family
04.2018 - 09.2020
Medical Assistant
Mat-Su Health Services, Inc.
08.2017 - 01.2019
Full Time Student
Alaska Career College
08.2016 - 05.2017
GIS Technician
Indian River Board of County Commissioners
05.2005 - 11.2008
A.S. Degree - Computer Programming and Applications
Central Florida Community College
Medical Assistant Specialist -
Alaska Career College
First Aid/CPR/BLS/with AED Healthcare Provider -
American Heart Association