Jennifer Rivera Hinojo
El Paso,TX
Summary
Seasoned Specialist offering 8 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
8
8
years of professional experience
Work History
Admin Specialist - WFH
SCANS AMERICA
Hampton, VA
05.2019 - Current
- Prepared documents (from banks, federal agencies, hospitals, schools, commercial enterprises, etc) as requested by customers to be scanned into a computer data base
- Once scanned, I indexed or created metadata for every converted document and create a filing or folder system at customers request.
- Exercised versatility in fast-paced, agile work environments.
- Maintained positive working relationship with fellow staff and management.
Customer Service Rep
ETAN INDUSTRIES
Dallas, TX
01.2019 - 04.2019
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Handle 50+ calls daily, with duties including signing up, retrieving customer data, presenting relevant accounts, and canceling services
- Identifying customer needs by clarifying information, research every issue and providing solutions.
Retail Sales Associate
MARSHALLS/HOMEGOODS
Dallas, TX
11.2018 - 01.2019
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers and managing financial transactions
- Maintaining sales floor appearance
- Introducing promotions and opportunities to customers.
Customer Service Rep
ETAN INDUSTRIES
Dallas, TX
06.2016 - 08.2018
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Manage large amounts of inbound calls (45+) and in a timely manner
- Identifying customers needs by clarifying information, research every issue and providing solutions
- Dealing with customers personal information, such as credit card number for payments.
Education
A.S. Education -
Brookhaven College
08.2018
High School Diploma -
Thomas Jefferson High School
05.2016
Skills
- Fluent Bilingual, English/Spanish
- 45 WPM typist
- Excellent Communication Skills
- Problem-solving
- Strong organizational skills
- Quality Assurance
- Documentation Management
- Reliability
References
- LARRY PAYTON, Floor Manager, Scans America, (757)-659-0842
Timeline
Admin Specialist - WFH
SCANS AMERICA
05.2019 - Current
Customer Service Rep
ETAN INDUSTRIES
01.2019 - 04.2019
Retail Sales Associate
MARSHALLS/HOMEGOODS
11.2018 - 01.2019
Customer Service Rep
ETAN INDUSTRIES
06.2016 - 08.2018
A.S. Education -
Brookhaven College
High School Diploma -
Thomas Jefferson High School
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