Bernize Escobedo
Brownsville
Summary
I am a dedicated professional with a goal of wanting to make an impact in our community. Experienced in providing exceptional customer service, with a strong focus on understanding and meeting the needs of individuals. I seek opportunities where I can make a positive impact, and I have the willingness to learn and grow while continuing to pursue my degree.
Overview
4
4
years of professional experience
Work History
Admin Specialist
City Of Brownsville (B-Metro)
Brownsville
07.2025 - Current
- Coordinated scheduling of meetings and appointments, optimizing time management for staff and executives.
- Processed invoices and ensured timely payments to vendors and suppliers.
- Maintained accurate financial records, ensuring compliance and facilitating timely reporting using accounting software and spreadsheets.
- Prepared invoices for customers and vendors.
- Entered data into accounting software accurately and efficiently.
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Coordinated with auditors during audits, supplying necessary documentation.
- Managed cash drawer, ensuring proper cash handling and reconciliation.
- Assisted in preparing bank deposits and maintaining secure cash storage.
- Organized and maintained filing systems for important documents and records.
- Provided excellent customer service by greeting customers promptly and courteously.
- Performed opening and closing procedures according to established guidelines.
- Trained newly hired talent to fill key positions and maximize productivity.
- Verified invoice details against purchase orders and receipts for accuracy.
- Collaborated with team members to enhance workflow.
- Handled complaints professionally and escalated complex issues when necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong relationships with customers through personalized assistance and support, enhancing customer satisfaction and loyalty.
- Handled incoming communications, including phone calls and emails, efficiently.
- Adapted teaching methods according to the needs of individual learners
- Collaborated with team members to streamline finance-related workflows effectively.
- Handled incoming communications, including phone calls and emails, efficiently.
Secretary
Carstar Auto Body
Brownsville
04.2025 - 07.2025
- Delivered high-quality service to customers, effectively resolving inquiries.
- Answered incoming phone calls, responded to inquiries, and transferred calls.
- Utilized office software for efficient data entry and information management.
- Conducted morning meetings with team members to enhance workflow efficiency.
- Maintained organized filing systems for confidential documents, ensuring easy retrieval.
- Facilitated pre-scan and post-scan roles to streamline vehicle check-in processes.
- Coordinated task assignments for employees to manage workload and reduce technician stress.
- Supported training efforts for new employees in administrative procedures.
- Inspected vehicles for damage and identified necessary repairs.
- Communicated with customers to explain repair processes and timelines.
Tax Assessor
Cameron County Tax-Assessor Collector
Brownsville
08.2024 - 01.2025
- Process, review, and qualify applications
- Create contracts (Homestead, Over 65, and Regular)
- Process renewals and replacements of registrations
- Assign and renew disabled placards and/or ISA plates.
- Title transfers include but are not limited to: Texas titles, bonded titles, and out-of-state titles.
- Issue affidavits of fact when needed and notarize Gift affidavits.
- Money handling - prepare till and balance out at closing
- Received and collected payments from customers at point of sale.
- Processing credit/debit transactions
- Data entry/ catalog checks, money orders and all credit card transactions on Excel.
- Monitored incoming emails and prepared necessary sites to facilitate daily transactions.
- Delivered customer service to ensure client satisfaction.
- Monitor queue and manage time efficiently.
- Provided additional information to clients
- Assign new/personalized plates.
Salesperson
LFD Home Furnishing
03.2023 - 07.2024
- Deliver exceptional customer service by making customers feel welcomed and engaged by understanding their needs and guiding them to suitable products.
- Managed approvals and processed paid-out lists, enhancing customer retention and satisfaction.
- Conducted follow-up with customers to confirm merchandise satisfaction.
- Offer additional services to enhance Customer experience.
- Assessed stock availability and coordinated transfers to meet customer demand.
- Process exchanges, and refunds.
Credit Clerk
LFD Home Furnishing
08.2022 - 03.2023
- Processed credit applications through comprehensive credit checks to assess risk
- Facilitated phone and in-person payment transactions to ensure timely processing
- Created tailored payment plans to meet customer needs
- Reconciled cash transactions and balanced accounts to maintain financial accuracy
Education
Associate of Arts - Social Work
Texas Southmost College
Brownsville, TX12-2026
Highschool Diploma -
Lopez Early College Highschool
Brownsville, TXSkills
- Bilingual communication
- Microsoft Office
- Quick learner
- Multitasking
- Customer service
- Financial reporting
- Financial analysis
- Problem solving
- Ability to multitask
- Communication skills (bilingual)
- Attentive learner
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Admin Specialist
City Of Brownsville (B-Metro)
07.2025 - Current
Secretary
Carstar Auto Body
04.2025 - 07.2025
Tax Assessor
Cameron County Tax-Assessor Collector
08.2024 - 01.2025
Salesperson
LFD Home Furnishing
03.2023 - 07.2024
Credit Clerk
LFD Home Furnishing
08.2022 - 03.2023
Associate of Arts - Social Work
Texas Southmost College
Highschool Diploma -
Lopez Early College Highschool