Scott Bernard
Service/Project Manager
Relocating To Tampa,FL
Summary
Highly motivated Service Manager bringing four years of A/V and Security experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Service/Project Manager
Office Pro Technologies (OPTECH)
Williamsburg, VA
08.2019 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Managed projects to ensure target deadlines are met and profit margins are maximized.
- Programmed DMP security and access control systems and integrated designs for systems in buildings.
- Boosted operations performance by overseeing dispatching and setting optimal employee schedules.
Warehouse Manager
Office Pro Technologies (OPTECH)
Williamsburg, VA
11.2017 - 08.2019
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Handled day-to-day shipping and receiving overseeing several packages per day.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
Delivery Driver
Papa John's Pizza
Williamsburg, VAS
03.2010 - 02.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Education
High School Diploma -
New Kent High School
New Kent, VA 09.2003 - 06.2008
Skills
Team Leadership
Project Planning and Development
Proficient in ConnectWise Manage
Performance Evaluations
Scheduling and Dispatch
Microsoft Office Applications
Troubleshooting
DMP Security Systems
Timeline
Service/Project Manager
Office Pro Technologies (OPTECH)
08.2019 - Current
Warehouse Manager
Office Pro Technologies (OPTECH)
11.2017 - 08.2019
Delivery Driver
Papa John's Pizza
03.2010 - 02.2018
High School Diploma -
New Kent High School
09.2003 - 06.2008