Keith Lord
Sanford
Summary
Seasoned Service Manager bringing 12 years of steel erection/PVC cladding experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Service Manager/Project Manager
Rubb Building Systems
10.2011 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained records of service transactions and customer feedback for future reference.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed department processes and procedures to boost customer satisfaction.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Concrete Foreman
Custom Concrete Design
04.2002 - 10.2011
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Ordered materials and scheduled cement trucks.
- Adapted concrete pouring and mixing plans to daily weather and climate.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Measured precise amounts of concrete and verified levelness to improve quality of finished product.
- Poured and laid concrete for 100+ projects.
- Set wood and other forming materials to prepare for concrete pours.
- Created specific finishes on poured concrete.
- Demolished and repaired old concrete surfaces.
- Mixed, spread, and patched concrete to specifications.
- Trained workers in proper methods, equipment operation and safety procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Directed projects according to schedule and quality demands.
- Created and implemented plans to maximize efficiency of workers.
- Inspected equipment and tools used for safe operation.
- Communicated with stakeholders on job milestones.
- Developed and maintained positive relationships with clients and other stakeholders.
- Applied concrete fabrication techniques to achieve desired project specifications, quality, and code standards.
Education
High School Diploma -
Sanford High School
Sanford, ME06.2002
Skills
- Multiple Priorities Management
- Project Planning
- Staff Supervision
- New Employee Hiring
- Workplace Safety
- Goal Setting
- Shift Scheduling
- Relationship Building
- Work Planning and Prioritization
- After-Sales Support
- Service Documentation
- Budget Control
- Policy and Procedure Enforcement
- Schedule Management
- Performance Evaluations
- Estimating and Quoting
- Employee Training and Development
- Customer Service
- Customer Service Management
- Positive Attitude
- Vendor Sourcing
- Service Scheduling
- Trustworthy and Honest
- Mechanical Diagnostics
- Multitasking and Organization
- Employee Relations
- Time Management
- Heavy Equipment Operation
- Documentation and Reporting
- Team Leadership
- Reliable and Responsible
- Revenue Generation
- Upselling
- Problem-Solving
- Risk Management
- Quality Control
- Project Management
- Preventive Maintenance
- Goal-Oriented
- Critical Thinking
- Employee Supervision
- Product knowledge
- Customer relationship management
- Budget management
- Operational efficiency
- Multitasking abilities
Timeline
Service Manager/Project Manager
Rubb Building Systems
10.2011 - Current
Concrete Foreman
Custom Concrete Design
04.2002 - 10.2011
High School Diploma -
Sanford High School
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