SASHA KRSTICH

• Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
• Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
• Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
• Monitored service staff performance and provided feedback for improvement.
• Hired, trained and supervised team of service staff members to meet business goals.
• Resolved customer complaints in professional and timely manner.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Met with customers to discuss service needs and offer available solutions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

• Performed troubleshooting for HPE, Cisco, Aerohive, Ruckus, Meraki.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
• Evaluated emerging networking technologies to identify infrastructure improvement opportunities.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
• Assisted with implementation and support of network monitoring tools.
• Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
• Maintained company servers, computers, printers, cables and other equipment.
• Led meetings with departmental managers to review project status, propose changes and draft action plans.
• Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.

• Network installations and maintenance of network equipment, switches, routers, wireless, servers, cabling
• Lead engineer on many Fiber Optic, CAT6 and Network upgrade projects that completed before deadline and on budget
• Many Successful Network Equipment Deployments for K12 School District
• Engineered, built BoM's and prepared bids for E-Rate projects for School Districts
• Resolved help desk tickets in expeditious manner
• Ran cabling and installed data drops for new node installations.
• Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
• Troubleshot hardware and software to determine and rectify network problems.
• Performed system patches, service packs, hot fixes and new security configurations.

Responsible for business operations. Vendor relations, ordering food, liquor and wine. Negotiate and booking of private events.

• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Improved marketing to attract new customers and promote business.
• Oversaw inventory management, optimizing stock levels, and reducing waste.