Jessica Jurcak
Cleveland,OH
Summary
Encouraging leader and analytical problem-solver with talents for clear communication, cross departmental coordination, client retention, and continued operational improvement. Dedicated to constantly improving and adapting in the rapidly changing IT industry to ensure excellence in service delivery and security for clients. Commitment to ITIL 4 practices for practices and operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
National Client Services Manager
FIT Technologies
04.2021 - Current
- Built client relationships by evaluating client environment, identifying unique needs that suite them, and coordinating the delivery of their unique IT roadmap.
- Led communication with the client to ensure understanding of their services, often serving to translate complex technical summaries for wide-spread understanding.
- Specialized in enterprise healthcare clients of 5000+ users that frequently onboard and transition new environments through mergers and acquisitions. Worked with client contacts to identify and adapt roadmap items as needed when new priorities arise.
- Facilitated and monitored our departmental teams to boost our efficiency and evaluate success. Initiating continuous efforts for improvement to maintain productivity and value.
- Achieved high client morale and retention through clear communication, timely problem and incident resolution, proactive process improvements, and facilitation of collaborative team environment to streamline cross-team efforts and solutions.
Department Administrator
Case Western Reserve Univ
12.2015 - 01.2020
- Managed operational and faculty budgets and endowments, as well as administrative oversight of facilities and equipment.
- Coordination all events for departments. Including creation of marketing materials and promotion of event, arrangements for visiting speakers and presenters, and tasks related to preparation of the location.
- Hired, managed, developed and trained a department assistant and student employees. Established and monitored goals, evaluated completion of duties, and conducted performance reviews.
- Improved department communication to students and faculty by establishing a weekly newsletter highlighting local events, department announcements, student opportunities, and other relevant content.
Accounting Coordinator
Party Animal, Inc
09.2012 - 11.2015
- Maintained accurate documentation regarding accounts payables and accounts receivables for a growing sports licensing company.
- Organized and processed daily accounting invoices, statements, deposits, and records.
- Assisted the staff with transitioning the organization to the use of new integrated business management software.
- Trained new employees on duties and company policies and procedures.
- Produced monthly royalty reports for our various licenses as well as monthly commission reports for inside and outside sales representatives.
- Created monthly and yearly sales templates and reports to be used for purchasing, as well as produced new purchase orders and completed all communication with our factories in China.
Education
Bachelor of Arts - Sociology
The Ohio State University
Columbus, OHSkills
- Client Retention
- Project Operations Management
- Product and Services Promotion
- Team Development
- Interdepartmental Collaboration
- Technical Translation
- Client and Company Advocacy
- Storytelling and Consultative Sales
- Clear Communication
- Committee Organization
Certification
ITIL 4 Foundational Certified
Clifton Strengths
1. WOO (Winning Others Over)
2. Communication
3. Individualization
4. Achiever
5. Self-Assurance
Timeline
National Client Services Manager
FIT Technologies
04.2021 - Current
Department Administrator
Case Western Reserve Univ
12.2015 - 01.2020
Accounting Coordinator
Party Animal, Inc
09.2012 - 11.2015
Bachelor of Arts - Sociology
The Ohio State University
ITIL 4 Foundational Certified
Similar Profiles
Nana Kodom-AyensuNana Kodom-Ayensu
Technical Support Engineer at FIT TechnologiesTechnical Support Engineer at FIT Technologies
Myles LittleMyles Little
Computer Helpdesk Technician at Fit TechnologiesComputer Helpdesk Technician at Fit Technologies
Rachel E. WoodRachel E. Wood
Client Services Manager at FIT TechnologiesClient Services Manager at FIT Technologies