Myles Little
Twinsburg,OH
Summary
With extensive knowledge of Microsoft Office, I bring a high level of expertise to my role. I am a hardworking professional with strong customer service skills, adept at multitasking and managing time efficiently. My devotion to delivering a positive and memorable experience for every customer is unwavering.
Overview
5
5
years of professional experience
Work History
Computer Helpdesk Technician
Fit Technologies
Cleveland, OH
12.2022 - Current
- Created new accounts, reset passwords, and configured access to servers and file management software for users
- Maintained positive working relationship with fellow staff and management
- Answered user inquiries to resolve computer software or hardware operation problems
- Maintained composure and patience in face of difficult customer situations, applying de-techniques and positive customer support
- Installed and performed minor repairs to hardware, software, or peripheral equipment
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Resolved customer inquiries in a timely manner.
ID Tech Student
ID Tech Campus
Columbus, OH
06.2019 - 06.2019
- Enhanced skills with communication, patience, multitasking, time management, and attention to detail
- Collaborated with peers to develop innovative solutions for educational challenges.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
- Mastered various software tools and platforms for online learning and assignments.
Education
Associate of Applied Business - Information Technology
Kent State University
Kent, OH08-2023
Skills
- Multitasking
- Attention to Detail
- Communication
- Conflict resolution
- Critical thinking
- Decision-making
- Organization
- Collaboration
- Adaptability
- Operating systems
- Application support
- Remote Support
- Software Installation
- MS Office proficiency
Timeline
Computer Helpdesk Technician
Fit Technologies
12.2022 - Current
ID Tech Student
ID Tech Campus
06.2019 - 06.2019
Associate of Applied Business - Information Technology
Kent State University
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