Ahlexis Holmes

• Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
• Created documentation for troubleshooting procedures and processes related to the helpdesk system.
• Installed and configured hardware and software for user workstations.
• Collaborated with team members to improve IT processes and workflows.
• Installed and repaired cable systems for residential and commercial clients.
• Configured and installed comprehensive networking solutions, including servers and firewalls.
• Utilized Microsoft Admin tools such as Active Directory, SCCM, SCSM, Microsoft Exchange Console, and Intune
• Deploy, troubleshoot, and maintain Cisco end user devices.
• Monitored 2 helpdesk ticketing systems to prioritize and address user requests promptly.

• Responsible for entering, monitoring, importing orders/data

• Frequent use of Gmail, Excel ,Word, and Stone Edge

• Verified and maintained records on incoming and outgoing shipments

• Collaborated with cross-functional teams to improve workflow efficiency.
• Analyze and solve order entry issues independently

• Communicate with carriers via telephone and email

• Performed data entry into computer system to track all incoming and outgoing shipments.

• Handle bill validators to test genuine, photocopied, doubled, or counterfeit currency.
• Common knowledge of hardware and software for each bill validator.
• Use proper knowledge of Microsoft Excel, Word, and Outlook to complete each project assigned.
• Test the proficiency of firmware developed by inspecting accuracy of sensors reading bills.
• Trained new inspectors on quality assurance procedures and best practices.