Taneem khan

Brooklyn,New York

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

years of professional experience

Certification

Work History

Computer Helpdesk Technician

Tech Land BD

Dhaka, Dhaka

02.2021 - 05.2023

Collected, analyzed and reported on data for use in operational planning.
Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
Ensured compliance with company policies regarding data security practices.
Evaluated software or hardware to recommend improvements or upgrades.
Configured network settings for routers, switches and other networking devices.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Performed variety of clerical and administrative duties pertaining to on-site support.
Responded to service requests from customers in a professional manner.
Assisted customers with password resets, account unlocks, and security settings adjustments.

Education

Associate of Science - Cyber Security

Touro University

New York, NY

06-2025

High School Diploma -

Willes Little Flower School And College

Dhaka

02-2022

Skills

Network troubleshooting
Technical support
Data analysis
Computer hardware troubleshooting
Cloud computing
Project management
Data security
Network configuration
Google drive
MS office

Customer service
Documentation maintenance
Multitasking Abilities
Cybersecurity protocols
Hardware configuration
Network connectivity
Testing and debugging
IT service management
HelpDesk support

Affiliations

worked for NGOs In Bangladesh