Eduardo Valdez
Spring,TX
Summary
Adept at network configuration and troubleshooting, I elevated system efficiency by 30% at Flooring Services of Texas. Leveraging expertise in virtualization technologies and exceptional problem-solving skills, streamlined network operations and enhanced security measures, demonstrating a strong ability to manage complex IT environments and drive significant improvements.
Overview
6
6
years of professional experience
Work History
Junior Network Administrator
Flooring Services of Texas
01.2024 - Current
- Provided on-call support for network engineering duties.
- Developed and refined build process and configurations, and contributed to network automation.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Monitored system performance and responded to alerts.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Assisted IT staff on troubleshooting issues and closing calls.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Planned and implemented upgrades to system hardware and software.
L2 Desktop Support
Flooring Services of Texas
05.2021 - 01.2023
- Set up and administered Desktops, laptops, network printers, iPhones and iPads, and Windows 10, Windows 11, iOS, Windows Server systems and configurations.
- Connected to computer of client using remote link to install programs and applications.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Collaborated with outside departments to implement system-wide improvements.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Active directory and ticketing system experienced.
L1 Desktop Support Engineer
Lone Star College
03.2019 - 05.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered Tier-3 support and SME input to internal and external customers.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
Education
Completion Course of Comptia A+ - Technology
Lone Star College
Houston, TX08-2021
Associate of Applied Science - Technology
Lone Star College
Houston, TX04-2019
Skills
- Virtualization technologies
- Network configuration
- Backup and recovery
- Active directory
- Network security
- Wireless networking
- Firewall management
- System administration
- Network monitoring
- Network troubleshooting
- Software installation
- Operating systems
- Network architecture
- Server management
- Windows server
Languages
Spanish
Native or Bilingual
Timeline
Junior Network Administrator
Flooring Services of Texas
01.2024 - Current
L2 Desktop Support
Flooring Services of Texas
05.2021 - 01.2023
L1 Desktop Support Engineer
Lone Star College
03.2019 - 05.2021
Completion Course of Comptia A+ - Technology
Lone Star College
Associate of Applied Science - Technology
Lone Star College
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