Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yoana Tucux

Arlington,VA

Summary

I am currently a college student looking forward into the dentistry field. Important skills that I acquire are,communication, active listening, adaptability and problem-solving. When it comes to guest/clientele, I target myself with one’s satisfaction with the service and attention that is given to guest’s. I solve each problem with patience and it’s important to me that guest’s receives good customer service with proper care . I value working in an orderly and friendly manner with coworkers, having a good communication with any of my coworkers and knowing how to problem-solve to get any job accomplished and more accessible. Managers and coworkers are important to me because I always want to establish a good relationship so that I’m able to accomplish my day to day goal.

Overview

3
3
years of professional experience

Work History

Retail Worker

Target
Falls Church, VA
10.2022 - 08.2024
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Resolved customer complaints in a professional manner.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

cashier

Chipotle Grill
Arlington, VA
10.2021 - 08.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Education

Dental Hygiene

Northern Virginia Community College
Annandale, VA

Skills

  • Complaint Handling
  • Guest Relations
  • Customer Service
  • Issue and Complaint Resolution
  • Team Collaboration

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Retail Worker

Target
10.2022 - 08.2024

cashier

Chipotle Grill
10.2021 - 08.2022

Dental Hygiene

Northern Virginia Community College
Yoana Tucux