Jillian Gueits
New York,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Litigation Support Specialist
Strategic Financial Solutions
New York, New York
01.2020 - Current
- Review documents for class action suits.
- Examine legal documents and assured adherence to laws and court procedures.
- Operate Salesforce, Global Client Solutions, Ram Servicing, Zendesk and National Data Systems to support office needs.
- Planned and completed group projects, working smoothly with others.
- Reviewed and analyzed legal documents in support of litigation cases.
- Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
Brand Ambassador
Alclear LLC
New York, New York
07.2016 - 12.2019
- Drove membership enrollments through engaging travelers and educating them about the benefits of CLEAR.
- Created daily reports regarding network activities and day to day technical issues to corporate headquarters.
- Performed maneuvers on our kiosks to troubleshoot issues, upgrade accounts and conduct necessary upgrades and kiosk maintenance.
- Ensured proper installation of cable, operating systems, and software.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Cat Care Volunteer
Kitty Kind
New York, New York
03.2016 - 07.2017
- Cared for multiple cats and kittens by feeding, cleaning litter boxes and cages.
- Followed specific food and water schedules for all of the cats and kittens.
- Followed pet care instructions for dietary needs and medication regimens.
- Observed animal details such as size, condition, behavior and eating habits and documented data in the log notes.
Visual Merchandiser Sale's Assisstant
Adidas Nets Shop Barclay's Center
Brooklyn, NY
11.2012 - 01.2016
- Developed in-store promotional campaigns and coordinated activities with digital marketing group for proper launch, execution, and management
- Conducted inventory management procedures to ensure sales products were adequately stocked.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Education
Bachelor of Science - Public Health
Monroe College
Bronx06-2014
Associate of Arts - Liberal Arts
Queensborough Community College
06-2009
Skills
- Customer service expert
- Superb communication skills
- Salesforce
- Zendesk
- Legal documents
- Deadline Adherence
- Inventory Control
- Member service and support
- Marketing and promotions
- Microsoft Outlook, Word, Excel
- Adaptive team player
- Meeting Deadlines
Timeline
Litigation Support Specialist
Strategic Financial Solutions
01.2020 - Current
Brand Ambassador
Alclear LLC
07.2016 - 12.2019
Cat Care Volunteer
Kitty Kind
03.2016 - 07.2017
Visual Merchandiser Sale's Assisstant
Adidas Nets Shop Barclay's Center
11.2012 - 01.2016
Bachelor of Science - Public Health
Monroe College
Associate of Arts - Liberal Arts
Queensborough Community College