Elisha Taffe
Cleveland,OH
Summary
Dependable Sortation Associate bringing superior work ethic and proven time management skills necessary to meet challenging performance targets. Familiar with picking, preparing and shipping wide range of merchandise.
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships.
Overview
5
5
years of professional experience
Work History
Litigation Support Specialist
Ditchey Geiger
Middleburg Hts, OH
12.2024 - Current
- Communicated effectively with team members across departments to ensure project success.
- Produced high-quality work product under tight deadlines while maintaining accuracy throughout the entire process.
- Conducted research to identify relevant case law and other evidence to be used in court proceedings.
- Identified key facts, issues, parties involved and related documentation associated with each case file.
- Reviewed and analyzed legal documents in support of litigation cases.
Call Center Representative
Ditchey Geiger Attorneys at Law
Middleburg, OH
10.2023 - Current
- Identified opportunities to upsell additional products or services when appropriate.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Consulted with customers to resolve service and billing issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Sales Representative
Iniciodevelopment
Parma , OH
07.2023 - 09.2023
- Created detailed reports on daily, weekly, and monthly sales activity.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
- Identified opportunities for cross-selling additional products and services.
- Provided technical support for customers using the company's products or services.
- Developed key customer relationships to increase sales.
Sortation Associate
Amazon
Twinsburg, OH
02.2022 - 04.2023
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
- Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Used portable electronic scanner to track parcels and record tracking progress.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Dietary Aide
Light of Hearts Villa
Bedford, OH
10.2019 - 01.2023
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Served specific meals to patients with special dietary needs.
- Served food and snacks according to planned menu and patients' diet orders.
- Served food and beverage items to residents, meeting therapeutic diets.
- Cleaned and maintained dining room during and after each meal service.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
- Followed dietary procedures in accordance with established policies.
- Set tables before patients arrived to maintain meal plan productivity.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Reported and documented resident changes in consumption or behaviors.
- Prepared meals by following recipes and determining group food quantities.
- Attended interdisciplinary meetings with other health care professionals to discuss patient care.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
Grill Cook
Wendy's
Oakwood, OH
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Maintained cleanliness and organization of line workstations.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
Education
High School Diploma -
Bedford High School
Bedford, OH06.2019
Skills
- Mail Delivery
- Distribution Services
- Postal Service and Product Expertise
- Strong Organization Skills
- Team Collaboration
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Relationship Building
- Active Listening
- Good Work Ethic
- Complaint resolution
- Sales closing
- Data Entry
- Call Control
- Customer Service
- Payment Processing
- Account updating
- Inbound Phone Call Management
- Resolving issues
- Call handling
- Verbal and written communication
- Call controlling
- Sales expertise
- Answering questions
- Problem-solving skills
Timeline
Litigation Support Specialist
Ditchey Geiger
12.2024 - Current
Call Center Representative
Ditchey Geiger Attorneys at Law
10.2023 - Current
Sales Representative
Iniciodevelopment
07.2023 - 09.2023
Sortation Associate
Amazon
02.2022 - 04.2023
Dietary Aide
Light of Hearts Villa
10.2019 - 01.2023
Grill Cook
Wendy's
High School Diploma -
Bedford High School