Joshua Kalleck
Retail
Little Elm,TX
Summary
To pursue and excel in a growth oriented organization where I can utilize and enhance my skills.
To do something great, valuable, and worthwhile, up to the standards of that organization and to
gain experience and more knowledge in education as well as in practical.
Overview
18
18
years of professional experience
Work History
Support Manager / Performance Instructor
Lowe's Inc
03.2021 - 01.2024
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Produced 20 theatrical performances each year streamlining technical elements
- Monitored employee and customer interactions to assess quality of service
- Coached employees through day-to-day work and complex problems
- Prepared employee schedules for maximum coverage during key hours
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Monitored customer service metrics and provided feedback to team members, upholding quality standards
Cashier
Dick Sporting Goods
08.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Lifted up to 25 pounds at once and used forklift to move heavier loads
- Worked flexible schedule and extra shifts to meet business needs
- Worked closely with shift manager to solve problems and handle customer concerns
- Helped customers complete purchases, locate items, and join reward programs
- Welcomed customers and helped determine their needs
- Restocked and organized merchandise in front lanes
Head Cashier
Lowe's Inc
09.2020 - 04.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved escalated customer disputes with special actions such as discounts.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
Fulfillment Coordinator / Customer Service
Lowe's Inc
03.2016 - 03.2020
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Selected and filled orders from stock to fulfill customer requirements.
Special Needs Bus Driver
Durham School Services
06.2013 - 10.2016
- Drove bus along assigned route, picking up students.
- Created and enforced bus rules and kept expectations posted.
- Executed proper and timely loading and unloading of passengers.
- Administered first aid to passengers in need.
- Attended pre-trip meetings to support safe transport of students.
- Worked closely with school administration and transportation to maintain smooth operations.
- Enforced student behavior policies and responded to student emergencies.
- Supervised students during loading, unloading and on bus.
Special Needs Bus Driver
Denton ISD
06.2009 - 06.2013
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Drove bus along assigned route, picking up students.
- Worked closely with school administration and transportation to maintain smooth operations.
- Maintained accurate and up-to-date route and time logs.
- Identified and reported mechanical problems and safety hazards.
- Recorded bus route and made notes for substitute drivers.
Grocery Stocker
Walmart
02.2006 - 11.2009
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Consistently lifted materials weighing as much as 50 pounds.
- Completed regular cycle counts and inventory audits.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Greeted customers and directed to requested products.
- Checked aisles for spills to complete quick clean-up.
Skills
Employee Development
Performance Management
Records Management
Teamwork and Collaboration
Leading Team Meetings
Staff Training
Problem-Solving
Technical Support Expertise
Training and Mentoring
Timeline
Support Manager / Performance Instructor
Lowe's Inc
03.2021 - 01.2024
Head Cashier
Lowe's Inc
09.2020 - 04.2021
Cashier
Dick Sporting Goods
08.2020 - 05.2021
Fulfillment Coordinator / Customer Service
Lowe's Inc
03.2016 - 03.2020
Special Needs Bus Driver
Durham School Services
06.2013 - 10.2016
Special Needs Bus Driver
Denton ISD
06.2009 - 06.2013
Grocery Stocker
Walmart
02.2006 - 11.2009