Madison Valiant
Summary
Dynamic Ice Arena Supervisor with a proven track record at the City of Shakopee, excelling in complex problem-solving and strong communication. Enhanced team performance through motivational leadership and effective scheduling, while ensuring safety guidelines are met. Adept at maintaining equipment and fostering a positive guest experience in a diverse environment.
Overview
7
7
years of professional experience
Work History
Women's Lacrosse Coach
Shakopee School District
03.2025 - Current
- Led and motivated lacrosse team members to new heights of athleticism, gameplay and sportsmanship.
- Trained team members in midfield, attack and defensive positions.
- Organized practice sessions, exercise and conditioning to improve player performance.
- Corrected deficiencies in player scooping, passing and other critical techniques.
- Maintained high team morale with positive coaching strategies and fan support.
- Utilized various coaching models and techniques to maximize client success.
Ice Arena Supervisor
City Of Shakopee
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Performed equipment maintenance and repairs.
- Carried out preventative maintenance, keeping tools and machinery functional.
Ice Arena Specialist
City Of Shakopee
09.2021 - 04.2024
- Improved team performance by providing direction and hands-on support
- Cleaning the building
- Resurfacing the ice
- Preforming compressor checks regularly
Ice Arena Coordinator
City Of Shakopee
05.2020 - 09.2021
- Managed complex scheduling for appointments, events, and meetings.
- Reached out to involved parties through email or telephone to collect needed information.
- Interacted, communicated, and negotiated successfully with people of diverse backgrounds involved in day-to-day arena operations.
- Drove the Zamboni
- Performed, maintained, and cleaned the building
Ice Arena Assistant
City Of Shakopee
09.2018 - 05.2020
- Improved building operations by correctly monitoring and managing building maintenance systems.
- Identified maintenance and repair needs with regular inspections and tests of installed systems.
- Kept buildings clean and well-maintained for everyday use.
Public Works Maintenance Worker
City Of Shakopee
05.2018 - 09.2019
- Performed general upkeep, including repairing structural problems, painting surfaces and maintaining parks.
- Maintained building grounds with skilled landscaping and debris removal.
- Improved equipment function by troubleshooting issues and correcting problems.
- Kept buildings clean and well-maintained for everyday use.
Outdoor Ice Arena Worker
City Of Shakopee
12.2017 - 02.2018
- Approached and solved work problems with initiative and sound judgment.
- Contributed ideas for improving work processes.
- Maintained and cleaned the rinks.
Education
Bachelor of Science - Psychology
Minnesota State University, Mankato
Mankato, MN04-2023
Associate of Arts - Psychology
Normandale Community College
Minneapolis, MN04-2020
GED -
Augsburg University
Minneapolis, MN04-2018
Skills
- Facility management
- Complex problem-solving
- Strong communication
- Critical thinking
- Cultural awareness
- Written communication
- Task prioritization
- Guest Service
- Safety Guidelines
Timeline
Women's Lacrosse Coach
Shakopee School District
03.2025 - Current
Ice Arena Supervisor
City Of Shakopee
04.2024 - Current
Ice Arena Specialist
City Of Shakopee
09.2021 - 04.2024
Ice Arena Coordinator
City Of Shakopee
05.2020 - 09.2021
Ice Arena Assistant
City Of Shakopee
09.2018 - 05.2020
Public Works Maintenance Worker
City Of Shakopee
05.2018 - 09.2019
Outdoor Ice Arena Worker
City Of Shakopee
12.2017 - 02.2018
Bachelor of Science - Psychology
Minnesota State University, Mankato
Associate of Arts - Psychology
Normandale Community College
GED -
Augsburg University
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