Serria Rich
Washington,DC
Summary
Dynamic professional with a proven track record at DC Infrastructure Academy, adept in cross-cultural communication and report generation. Leveraged expertise in higher education to enhance college awareness, achieving significant project milestones. Skilled in sales and financial aid, consistently delivering results through effective relationship-building and data analysis.
Overview
11
11
years of professional experience
Work History
Admissions Representative
DC Infrastructure Academy
Washington, DC
03.2018 - Current
- Developed relationships with high schools, counselors, and community organizations to promote college awareness.
- Conducted group information sessions for potential students and their families.
- Used statistical software to analyze data from surveys, old records or case studies.
- Consulted with clients to indentify survey needs and specific requirements.
- Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
- Collaborated with other departments within the university on various projects related to admissions initiatives.
Program Assistant
Dept. of Consumer and Regulatory Affairs
Washington, DC
05.2016 - 03.2018
- Fostered relationships to define programming needs and strengthen organizational standing.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Produced well-written, comprehensive reports and documents.
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
- Monitored progress on project timelines associated with each program activity or initiative.
Front Desk Receptionist
Uniting Our Youth
Washington, DC
05.2015 - 05.2016
- Managed multi-line telephone system, directing calls to appropriate departments.
- Processed and distributed internal and external communications.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
Junior Deputy Clerk Intern
DC Superior Court
Washington, DC
06.2014 - 12.2014
- Prepared various reports on court activities when requested by judicial officers or other personnel.
- Provided customer service to the public regarding court procedures and case status.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
- Attended court sessions to observe proceedings and take notes for later reference.
- Utilized court management software to track cases and generate reports.
Education
High School Diploma -
Whitney M. Young High School
Penn, PA01-2014
Skills
- Trade policy
- Experience in sales
- Higher education
- Report generation
- Expertise in financial aid
- Cross-cultural communication
Timeline
Admissions Representative
DC Infrastructure Academy
03.2018 - Current
Program Assistant
Dept. of Consumer and Regulatory Affairs
05.2016 - 03.2018
Front Desk Receptionist
Uniting Our Youth
05.2015 - 05.2016
Junior Deputy Clerk Intern
DC Superior Court
06.2014 - 12.2014
High School Diploma -
Whitney M. Young High School
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