Selma Atkins
Bolivar,TN
Summary
Adept at enhancing customer value through upselling at Joy Insurance Agency, I excel in organization and analytical thinking. Demonstrated success in policy analysis and team collaboration, I significantly contribute to team objectives. My proficiency in client education and complaint handling underpins my ability to deliver quality care and support across roles.
Overview
4
4
years of professional experience
Work History
Insurance Customer Service Representative
Joy Insurance Agency
Bolivar , TN
09.2023 - 10.2024
- Implemented strategies to cross-sell and upsell insurance products, enhancing customer value.
- Facilitated communication between customers and third-party service providers.
- Participated in team meetings and contributed to team goals and objectives.
- Handled modification and updating of policies.
Care Coordinator
pillar RX
Tampa, FL
10.2021 - 10.2023
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Provided case management services to ensure the delivery of quality care.
- Maintained accurate client records in accordance with agency policies and procedures.
- Provided emotional support to patients dealing with difficult health issues.
Billing Representative
Accredo Specialty Pharmacy
Memphis, TN
10.2020 - 07.2022
- Processed credit card payments from customers using secure online systems.
- Completed quality assurance reviews of practices and billing histories.
- Maintained accounting ledgers by verifying and posting account transactions.
Education
High School Diploma -
Cheyenne High School
Las Vegas, NV06-2014
Skills
- Organization
- Analytical thinking
- Teamwork
- Information verification
- Team collaboration
- Insurance terminology
- Trade policy
- Client education
- Complaint handling
- Claims documentation
- Professional demeanor
- Document review
- Form preparation
- Customer service
- Problem-solving
- Policy analysis
- Insurance rate standards
- Insurance claim forms review
- Active listening
Affiliations
- ART
- Communication
- Project management
- Teamwork
- Problem solving
- self motivation
- active listening
- critical thinking
Timeline
Insurance Customer Service Representative
Joy Insurance Agency
09.2023 - 10.2024
Care Coordinator
pillar RX
10.2021 - 10.2023
Billing Representative
Accredo Specialty Pharmacy
10.2020 - 07.2022
High School Diploma -
Cheyenne High School
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