Gloria Cristal Peralez
Lockhart
Summary
Insurance professional known for delivering high-quality customer service and maintaining high standards. Possesses valuable experience in addressing client issues and providing reliable support. Consistently collaborates with team members to achieve positive outcomes and adapts to changing demands. Skilled in policy analysis, claims management, and fostering client relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Kenneth Schawe - The Insurance Team
117 White Oak St., Lockhart, Tx 78644
06.2012 - Current
- Processed insurance claims efficiently, ensuring compliance with company policies and procedures.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records in customer management systems to ensure data integrity and accessibility.
- Collaborated with underwriting team to streamline the application process for new clients.
- Identified opportunities for process improvements, contributing to enhanced operational efficiency within the team.
- Completed customer applications and updated records to reflect current information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted customers with completing insurance documents to avoid missed information.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
Education
High School Diploma -
Lockhart High School
Lockhart, TX05-2004
Skills
- Organization
- Complaint handling
- Client education
- Insurance terminology
- Active listening
- Microsoft office
- Paperwork processing
- Critical thinking
- Information verification
- Claims processing
- Recordkeeping organization
- New policies processing
- Data entry software
- Teamwork
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Professionalism
Certification
- License - Property and Casualty
- License - Life Insurance
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
Kenneth Schawe - The Insurance Team
06.2012 - Current
High School Diploma -
Lockhart High School