Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Berger

Woodlawn ,VA

Summary

Dynamic professional with a proven track record at Burton and Company, excelling in customer service and policy understanding. Expert in managing sensitive data and enhancing client satisfaction through effective communication and empathy. Skilled in documentation and insurance terminology, adept at multitasking and problem-solving to achieve optimal outcomes.

Overview

7
7
years of professional experience

Work History

Insurance Customer Service Representative

Burton and Company
08.2023 - Current
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Completed customer applications and updated records to reflect current information.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Fielded customer complaints, escalating complex issues to management for resolution.

Emergency Medical Technician

Carroll Fire and Rescue
09.2017 - 07.2024
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.

Flight Dispatcher

Wake Forest Baptist Hospital
03.2019 - 07.2023
  • Applied simulations and other training techniques to instruct flight controllers on effective communication strategy.
  • Facilitated smooth international flights by securing necessary permits and coordinating with foreign aviation authorities.
  • Acted as a reliable point of contact for pilots, crew members, and other stakeholders during flight operations, providing timely support and accurate information as needed.
  • Collaborated with the maintenance team to ensure prompt resolution of mechanical issues and minimize flight disruptions.
  • Managed crisis situations effectively by implementing emergency protocols and coordinating response efforts with relevant stakeholders.
  • Facilitated efficient crew scheduling by balancing workload, rest periods, and regulatory requirements to optimize performance and safety.
  • Supported company growth by assisting in the development of new routes and evaluating potential market opportunities.

Education

High School Diploma -

Carroll County High School
Hillsville, VA
06-1995

Skills

  • Organization
  • Complaint Handling
  • Policy understanding
  • Client Education
  • Insurance terminology
  • Customer Service
  • Policy Review
  • Active Listening
  • Attention to Detail
  • Decision-Making
  • Records Management
  • Medical Terminology
  • Insurance Coverage Verification
  • Reporting skills
  • Documentation skills
  • Data Entry
  • Microsoft Office
  • Insurance Claim Forms Review
  • Teamwork and Collaboration
  • Paperwork Processing
  • Coverage Determination
  • Critical Thinking
  • Understanding of medical terms
  • Patient Rapport
  • Recordkeeping Organization
  • Payment and Investigation Escalations
  • Financial Transactions
  • Account Management
  • Problem-Solving
  • Time Management
  • Multitasking
  • Organizational Skills
  • Effective Communication

Timeline

Insurance Customer Service Representative

Burton and Company
08.2023 - Current

Flight Dispatcher

Wake Forest Baptist Hospital
03.2019 - 07.2023

Emergency Medical Technician

Carroll Fire and Rescue
09.2017 - 07.2024

High School Diploma -

Carroll County High School

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Tanya Berger