Josue Gallegos
San Jacinto,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Social Services Practitioner
Riverside County Department Of Public Social Services
Beaumont, CA
05.2023 - Current
- Serve as Unit Lead by mentoring and training new employees entering the social work field.
- Interview clients to ascertain the nature of their problems and develop service plans.
- Provide crisis intervention services, de-escalate situations, and connect individuals with appropriate resources.
- Maintain up-to-date electronic records of assigned aspects of client case management in Child Welfare Services/Case Management System (CWS/CMS), as well as an internal database.
- Update relevant case-related information for up to 48 clients on a daily basis.
- Develop and manage employee schedules, utilizing scheduling software, ensuring optimal staff coverage while adhering to staffing constraints.
Eligibility Technician
Riverside County Department Of Public Social Services
Banning, CA
11.2022 - 05.2023
- Documented all communication with applicants, and input information into the system using the California Statewide Automated Welfare System (CalSAWS).
- Input all gathered information and researched data on applicants into the computer system using CalSAWS.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for assistance.
Office Assistant
Riverside County Department Of Public Social Services
Moreno Valley, CA
01.2022 - 10.2022
- Handled 40+ customer interactions per day, giving detailed, personalized, friendly, and polite service regarding client needs for the In-Home Supportive Services (IHSS) Program.
- I memorized several documents and policies regarding the In-Home Supportive Services (IHSS) Program to be able to answer questions quickly and efficiently by phone, email, or in person.
- Recorded all customer interactions into the computer system, Case Management Information and Payroll System (CMIPS II).
- Noted information, using accurate data, in a clear manner, to facilitate the progression of customer applications.
- Trained new employees in customer service and data entry practices.
Human Resources Specialist
United States Army
Springfield, VA
09.2017 - 01.2020
- Responsible for processing administrative and financial actions for over 90 soldiers.
- Reviewed documents, including memoranda, company policies, and military orders, for accuracy.
- Worked independently to include acting as HR lead when the supervisor was unavailable.
- Partnered with senior leadership to establish and develop company HR policies and procedures.
- Regularly coordinated company training events with internal and external contacts.
Education
Bachelor of Arts - Anthropology
University of California, Santa Barbara
Santa Barbara, CA09.2017
High School Diploma -
San Jacinto High School
San Jacinto, CA05.2013
Skills
- Active listening
- Client advocacy
- Multicultural competence
- Child welfare expertise
- Foster care placement
- Data entry
- Eligibility Requirements
- Application Reviews
- Document verification
- Cardiopulmonary resuscitation (CPR) certified
Accomplishments
- Harmony Haven Employee of the Month (September 2024)
Timeline
Social Services Practitioner
Riverside County Department Of Public Social Services
05.2023 - Current
Eligibility Technician
Riverside County Department Of Public Social Services
11.2022 - 05.2023
Office Assistant
Riverside County Department Of Public Social Services
01.2022 - 10.2022
Human Resources Specialist
United States Army
09.2017 - 01.2020
Bachelor of Arts - Anthropology
University of California, Santa Barbara
High School Diploma -
San Jacinto High School
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