Jalya John
Riverview,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Youth Care Worker
TrueCore Behavioral Solutions
07.2023 - 05.2024
- Maintains records of shift activities, incidents and writes reporting concerning resident behavior
- Demonstrates and teaches youth personal hygiene, housekeeping and related practices
- Performing a range of daily responsibilities-including medication administration, meal preparation, errand running.
- Providing a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
Security Officer
DF Security
08.2022 - 01.2023
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Customer Service Representative
Rooms To Go Furniture Corporate Headquarters
02.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Order Fulfillment Associate
Amazon
06.2020 - 02.2021
- Upheld positive work atmosphere through consistently displaying a enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Education
HS Diploma -
Riverview High School
Riverview, FL05.2020
Skills
- Youth supervision
- Multicultural Sensitivity
- Behavior Management
- Self-Care Techniques
- Customer Service
- Problem Solving
- Communication
- Time Management
- Team Collaboration
- Forklift Operation
- Positive Reinforcement
Resume Objective
Entry-level professional with an interest in building a customer service career, seeking a position where I can enhance my problem-solving and communication skills by helping customers resolve company-related issues.
References Available upon request.
References
Available upon request.
Timeline
Youth Care Worker
TrueCore Behavioral Solutions
07.2023 - 05.2024
Security Officer
DF Security
08.2022 - 01.2023
Customer Service Representative
Rooms To Go Furniture Corporate Headquarters
02.2021 - 06.2022
Order Fulfillment Associate
Amazon
06.2020 - 02.2021
HS Diploma -
Riverview High School
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