Jada Collins
Miami,FL
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Take on multiple tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
Secretary
Miami Killian Senior High School
04.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Processed new hire paperwork and documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Exhibited adaptability by adjusting quickly to changes in school policies or procedures related to student attendance management.
Call Center Sales Agent
Alorica
07.2023 - 12.2023
- Attained $[Amount] in sales targets on monthly basis.
- Contributed positively to the overall work environment by maintaining a positive attitude even under pressure or during challenging situations.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Acquired extensive product knowledge to confidently address customer questions and concerns regarding features and benefits.
Customer Service Representative
Walmart
10.2022 - 05.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed refunds and exchanges in accordance with company policy.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Counted money in drawers at beginning and end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
Assistant
Shetravel2
06.2021 - 11.2022
- Planned and coordinated logistics and materials for meetings.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Proofread and edited documents for accuracy and grammar.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Greeted guests in with friendliness and professionalism.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Updated and maintained customer databases to increase customer retention.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Receptionist
T And E Food Truck
04.2020 - 05.2022
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Oversaw catering orders to verify accuracy and completeness.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Achieved cost savings by negotiating deals with vendors and suppliers without compromising quality standards.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
No Degree - Social Work
Tallahassee Community College
Tallahassee, FL12-2026
High School Diploma -
Robert Morgan Educational Center And Technical College
06.2021
Skills
- Outbound and inbound calls
- Active Listening
- Call Management
- Data Entry
- Speech Clarity
- Complaint resolution
- Records Maintenance
- Office Administration
- Relationship Building
- Customer Service
Timeline
Secretary
Miami Killian Senior High School
04.2024 - Current
Call Center Sales Agent
Alorica
07.2023 - 12.2023
Customer Service Representative
Walmart
10.2022 - 05.2023
Assistant
Shetravel2
06.2021 - 11.2022
Receptionist
T And E Food Truck
04.2020 - 05.2022
High School Diploma -
Robert Morgan Educational Center And Technical College
No Degree - Social Work
Tallahassee Community College
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