Isaiah Jones
Smyrna,GA
Summary
Results-driven retail management professional determined to exceed company sales goals and coach successful team performance. Proficient at driving effective sales methods and making proactive operational changes. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
T-Mobile- GP Mobile LLC.
05.2021 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Managed inventory control, cash control, and store opening and closing procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Retail Associate Manager
T-Mobile- GP Mobile LLC
05.2020 - 05.2021
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Mobile Expert
T-Mobile Wireless Vision
10.2019 - 05.2020
- Performed consumer/business account audits providing routine service leading to sales and gross profit
- Built customer loyalty and retention by delivering excellent shopping experiences
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Retail Sales Associate
Verizon- GoWireless LLC
07.2017 - 10.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and assisted management with planogram merchandising.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma -
New Manchester High School
Douglasville, GA05.2015
Skills
- Sales Leadership
- Profit and Loss Management
- Coaching and Mentoring
- Retail Operations
- Staff Management
- Recruitment and Hiring
Timeline
Retail Store Manager
T-Mobile- GP Mobile LLC.
05.2021 - Current
Retail Associate Manager
T-Mobile- GP Mobile LLC
05.2020 - 05.2021
Mobile Expert
T-Mobile Wireless Vision
10.2019 - 05.2020
Retail Sales Associate
Verizon- GoWireless LLC
07.2017 - 10.2019
High School Diploma -
New Manchester High School
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