Vicki Robbins
Pueblo West,CO
Summary
Resourceful and versatile Retail Store Manager offering a diverse background in store management, management, recruiting, performance management, operational logistics, coaching, customer service, sales, training, vendor management, marketing, gross profit/margin management. Extremely dedicated team player committed to my craft and to exceeding expectations through creative idea generation, collaborative problem solving and intuitive business judgment. Looking to secure a challenging position with potential for career growth where I can apply my management and administrative skills in an organization that can offer me the opportunity to use and expand my present knowledge and advance my career.
Overview
17
17
years of professional experience
Work History
Retail Store Manager
Goodwill of Colorado
01.2023 - Current
Store Director
SAFEWAY, INC
Centennial, CO
06.2012 - 12.2022
- Demonstrate the highest standards of ethics and integrity and provide positive leadership to ensure maximum employee productivity
- Responsible for controlling expenses, inventory, cash, sanitation, safety, and maintenance of the equipment and building
- Trains, observes, and coaches all employees to ensure the highest standard of superior customer service is being met, develops and acknowledges employees’ performance, conducts employee evaluations
- Determines work schedules, completes payroll, and tracks time and attendance
- Plans and build merchandise displays
- Supervises all store employees
- Proactively identifies opportunities by using all available reports and resources
- Develops action plans to resolve and prevent problems
- Develops long range plans to drive sales and increase profit
- Works with customers, public relations groups, vendors and is involved in community affairs
- Responsible for implementing and supporting Safeway’s commitment to diversity
- Mentors, interviews and makes recommendations for promotions
- Delegates to subordinates when appropriate, discusses and collaborates with supervisors when necessary
Assistant Store Manager
SAFEWAY, INC
Centennial, CO
02.2011 - 06.2012
General Manager
SOUPER SALAD
Denver, CO
06.2010 - 02.2011
- Responsible for training and developing all staff
- Obligated to meet Food Cost and Labor Budgets
- Implemented procedures that directly led to the decrease of negative cash flow 36%
- Oversee the daily operations of entire store
Data Entry / Book Keeping Clerk
THE LOGS NETWORK
Colorado Springs, CO
01.2008 - 01.2009
- LBS and NBS billing systems; billing and paying clients at a national level
- LBS Lock box and billing system; worked closely and management team to close out LBS billing systems and transfer data to NBS billing systems
- Working with all vendors regarding issues of payment or disputes regarding invoices
- Posting invoices into billing systems
- Adjusting fees and crediting costs in the billing systems
Education
Associate of Arts - Social Work
PPCC
Colorado Springs01.2009
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Highly motivated
- Stockroom Management
- Decision-making skill
- Dependable and reliable
- Sales Growth
- Inventory Control
- Coaching and Mentoring
- Visual Merchandising
- Merchandise Strategizing
- Sales Leadership
- Scheduling knowledge
- Sales Analysis
- Detail Oriented
- Strategic Planning
- Staff Management
- Retail Employee Training
- Vendor Collaboration
- Operations Oversight
- Supplier Communication
- Promotional planning
- Merchandise planning
- Merchandising ability
- Shrinkage Control
- Incident Reporting
- Recruitment and hiring
- Cost Control
- Budget Administration
- Process Improvements
- Technology proficiency
- Performance monitoring
- Resourceful nature
- Financial Oversight
- Profit and Loss Management
- Budget leadership
- Budgeting and cost control
- Multitasking and Organization
- Sales expertise
- Outstanding communication skills
References
Available Upon Request
Timeline
Retail Store Manager
Goodwill of Colorado
01.2023 - Current
Store Director
SAFEWAY, INC
06.2012 - 12.2022
Assistant Store Manager
SAFEWAY, INC
02.2011 - 06.2012
General Manager
SOUPER SALAD
06.2010 - 02.2011
Data Entry / Book Keeping Clerk
THE LOGS NETWORK
01.2008 - 01.2009
Associate of Arts - Social Work
PPCC